Processing Services Specialist, Re Insurance Admin

Liberty Pte Limited, Labuan Branch; Kuala Lumpur; On-site; MYR 38,000 - 56,000; Full time

Benefits offered by this job

Bonus

Health & medical for employee & family

Wellness program

Team events

Job summary

Liberty Pte Limited, Labuan Branch is seeking a Processing Services Specialist, Re Insurance Admin to manage defined loss categories under supervision, advise on reserves, raise payments and liaise with loss adjusters, brokers, insureds, and third parties. This role covers Property & Liability claims with emphasis on timely, economical handling.

You will join a collaborative team with strong emphasis on learning, on-the-job and formal education support, and opportunities to develop technical and

Qualifications

• Previous claims management and/or broader insurance experience ideal but not essential.
• Strong working knowledge of PC based systems and applications such as Outlook, Microsoft Word, Excel, PowerPoint and database systems for managing contacts, schedules and calendars is required.
• Tertiary qualifications / relevant professional qualification / experience in a related discipline would be desirable.
• Good oral and written communication skills in English with strong customer service and relationship building skills
• Strong attention to detail
• Strong verbal and written communications skills
• Strong negotiation skills and influencing skills
• Sound decision making skills
• Demonstrated ability to drive for results
• Strong organizational and analytical skills

Responsibilities

• Handle, assess and settle Property & Liability claims properly and efficiency in compliance with company guidelines, policies and regulatory requirements.
• Provide customers with quality services in accordance with the service standards, procedures and guidelines.
• Handle claims enquiries from external and internal customers.
• Liaise with loss adjusters, broker, agent, Insured and third-party claimants.
• Identify and investigate suspicious cases.
• Handle ad-hoc projects as assigned
• Actively pursuing all avenues of recovery including but not limited to timely subrogation activities.
• Delegating administrative/ processing tasks to the broader PST where appropriate.
• Providing information to management as to any portfolio trends, process improvement or service enhancement opportunities.
• Raising the Liberty profile and assisting in new business opportunities and account retention through effective and proactive claim handling.
• Consistently implementing, maintaining and monitoring departmental standards and procedures.
• Participating in claims audits, reviews and other projects/initiatives as and when required.
• Demonstrating behaviour at all times in line with the Liberty core values and the Claims value proposition.
• Ensuring compliance with all legal, statutory and corporate affairs requirements on a timely basis.
• Taking responsibility and showing initiative in the development of technical and soft skills.
• Performing other related duties as assigned from time to time.

Skills

Claims handling

English communication

Attention to detail

Customer service

Negotiation

Decision making

Organizational skills

Analytical skills

Stakeholder liaison

Education

Related professional qualification

Tools

Outlook

Microsoft Word

Excel

PowerPoint

DB systems

Job description

Processing Services Specialist, Re Insurance Admin

Find out what it takes to be part of a global Fortune 100 company that exists to help people embrace today and confidently pursue tomorrow.

A truly great place to work based on team-work culture.

Attractive and competitive salary and benefits.

WHY JOIN US:

You will experience an integrated and fun team culture where ongoing learning is a focus at Liberty. You will benefit from on the job training, technical training, soft skills training and formal higher education support.

Liberty offers a comprehensive remuneration proposition including Bonus, The Liberty Wellness Program with Health & Medical for our employees and their immediate family.

Liberty hosts quarterly office team building and social activities, Friday relaxed business attire and the Liberty pantry are stocked with snacks, cold drinks, weekly fresh juice, coffee machines and tea supplies to make Liberty a truly great place to work.

About the Role:

Under close supervision, the PST RI Admin Officer is responsible for managing defined categories of losses in accordance with modified claims handling requirements. The PST Specialist RI Admin Officer is responsible for recommending/establishing adequate reserves, raising appropriate payments and liaising with internal and external parties. This role entails monitoring, documenting and resolving relevant claims expeditiously and economically within prescribed authority limits. This role is also responsible for referring matters internally where claims fall outside applicable handling criteria and for referring matters potentially giving rise to recovery/salvage opportunities to the Claims Recovery Manager. Also to handle Property & Liability claims; as well as liaise with external parties such as loss adjusters, broker, agent, Insured and third-party claimants to follow up on insurance documents, payment reconciliations and documentation.

Key Responsibilities:

• Handle, assess and settle Property & Liability claims properly and efficiency in compliance with company guidelines, policies and regulatory requirements;
• Provide customers with quality services in accordance with the service standards, procedures and guidelines;
• Handle claims enquiries from external and internal customers;
• Liaise with loss adjusters, broker, agent, Insured and third-party claimants;
• Identify and investigate suspicious cases;
• Handle ad-hoc projects as assigned
• Actively pursuing all avenues of recovery including but not limited to timely subrogation activities.
• Delegating administrative/ processing tasks to the broader PST where appropriate.
• Providing information to management as to any portfolio trends, process improvement or service enhancement opportunities.
• Raising the Liberty profile and assisting in new business opportunities and account retention through effective and proactive claim handling.
• Consistently implementing, maintaining and monitoring departmental standards and procedures.
• Participating in claims audits, reviews and other projects/initiatives as and when required.
• Demonstrating behaviour at all times in line with the Liberty core values and the Claims value proposition.
• Ensuring compliance with all legal, statutory and corporate affairs requirements on a timely basis.
• Taking responsibility and showing initiative in the development of technical and soft skills.
• Performing other related duties as assigned from time to time.

Key Skills, Experience & Qualification Requirements:

• Previous claims management and/or broader insurance experience ideal but not essential.
• Strong working knowledge of PC based systems and applications such as Outlook, Microsoft Word, Excel, PowerPoint and database systems for managing contacts, schedules and calendars is required.
• Tertiary qualifications / relevant professional qualification / experience in a related discipline would be desirable.
• Good oral and written communication skills in English with strong customer service and relationship building skills
• Strong attention to detail
• Strong verbal and written communications skills
• Strong negotiation skills and influencing skills
• Sound decision making skills
• Demonstrated ability to drive for results
• Strong organizational and analytical skills

About you:

• Preferably 3 to 5 years in insurance industry. Preferred in Property, Liability, Non-Retail, commercial lines.
• English communication skills (written and spoken) are required as you will be liaising with English speaking stakeholders.
• High level of customer focus, attention to detail and accuracy skills required.
• Engaged and committed to continual process improvements.
• Focused on quality outcomes in communications and all systems related transactions.
• Willingness to be flexible with changes to work arrangements according to business needs.
• Strong communication and interpersonal skills with a proven ability to deal with stakeholders in a professional, efficient and friendly manner.
• A team player eager to join a great group of motivated professionals in a rewarding and fun work environment.