Liability Claims Specialist | Legal & Insurance Expert

Lockton; Kuala Lumpur; On-site; MYR 120,000 - 170,000; Full time

Job summary

Lockton is seeking a hands-on claims professional in Kuala Lumpur to support liability claims with solid legal expertise and integrity. The role suits a fast-paced environment and may require flexibility outside standard working hours when needed.

To succeed, you will bring collaboration, a positive attitude, strong attention to detail, and sound technical knowledge. You will manage claims end-to-end, assess coverage, and ensure timely, accurate documentation within the claims portal.

Qualifications

• Law degree with full qualifications; legal practice experience is an advantage.
• 3–5 years of experience in legal practice and/or managing liability claims in insurance.

Responsibilities

• Apply a sound understanding of law, legal practice and the technical aspects of liability insurance policies when managing claims.
• Promptly manage claims notifications and respond to queries in accordance with internal processes and guidelines, seeking guidance where necessary.
• Manage assigned claims from initial notification through to conclusion, including handling sensitive or challenging discussions with stakeholders and insureds professionally and courteously.
• Assess policy coverage and analyse relevant information, including legal opinions, supporting documents and cause papers, to prepare clear and accurate reports for insurers.
• Identify and escalate unusual claims, potential fraudulent activity or other matters requiring further attention.
• Maintain accurate and complete information within the claims portal and ensure electronic records are kept up to date throughout the claims lifecycle.
• Ensure compliance with internal policies, regulatory requirements and relevant industry standards, escalating issues to management where appropriate.
• Ensure all documentation is accurate and complete prior to issuance.
• Maintain timely and accurate claims data and financial information within the claims portal.

Skills

Critical thinking

Analytical skills

Confidentiality

Education

Law degree

Job description

Lockton is seeking a hands-on claims professional in Kuala Lumpur to support liability claims with solid legal expertise and integrity. The role suits a fast-paced environment and may require flexibility outside standard working hours when needed.

To succeed, you will bring collaboration, a positive attitude, strong attention to detail, and sound technical knowledge. You will manage claims end-to-end, assess coverage, and ensure timely, accurate documentation within the claims portal.