Inside Sales Support Representative - Thai Speaker

Lenovo; Petaling Jaya; On-site; MYR 50,000 - 84,000; Full time

Job summary

Lenovo is seeking a Sales Support Officer to support quotation/pricing requests and coordinate with multiple stakeholders in Thailand. The role focuses on high-quality, accurate, and consistent sales operations planning.

You will develop and maintain internal support processes for Thai sellers and partners, including OVP reporting and custom builds, while collaborating with cross-functional teams to drive actionable strategies in trouble areas.

Qualifications

• Bachelor's degree or equivalent professional qualification.
• At least 3 years in customer service, customer support, sales support, or related role.
• Fluent in Thai (read, write, and speak) to support Thailand-based customers, partners, and stakeholders.
• Good English communication skills for internal collaboration.
• Experience handling customer inquiries, stakeholder communication, and email-based support.
• Basic proficiency in Microsoft Office 365 is an advantage.

Responsibilities

• Supports quotation/pricing requests and prioritizes with multiple stakeholders.
• Monitors and maintains high levels of quality, accuracy and process consistency in sales operations planning.
• Develops and maintains internal support processes for Thai sellers and partners, including OVP reporting and custom builds.
• Coordinates planning activities with other stake holder functions and derives actionable strategies in trouble areas.
• Focuses on continuous process and experience improvement, assisting with troubleshooting and new processes.

Skills

Thai language

English communication

Customer service

Education

Bachelor's degree or equivalent

Tools

Microsoft Office 365

Job description

Supports quotation/pricing request and managing priorities with multiple stakeholders in Thailand for IT environment/products.

Proactively monitors and strives to maintain high levels of quality, accuracy and process consistency in the sales operations organization’s planning efforts.

Develops and maintains internal support processes for Thai sellers and their business partners, including OVP reporting and custom builds

As needed coordinates planning activities with other stake holding functions & deep dives to derive actionable strategies in trouble areas.

Focuses on continuous process and experience improvement, assisting with troubleshooting and development of new processes

Provides content for enablement related to processes and partner operations

Builds peer support and strong internal-company relationships with other key employees in Thailand

Participate in group activity to develop and drive for process enhancement

May operate on a multi-country basis.

Job Requirement

Minimum Bachelor's Degree or equivalent professional qualification on any field.

Minimum 3 years of experience in Customer Service, Customer Support, Sales Support, Technical Support, Order Management, or a related customer-facing role.

Fluent in Thai (read, write, and speak) to support Thailand-based customers, partners, and stakeholders.

Good English communication skills for internal collaboration.

Experience handling customer inquiries, stakeholder communication, and email-based support.

Basic proficiency in Microsoft Office 365 is an advantage.

Unlock job insights

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Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• How many years' experience do you have as a Sales Support Officer?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a customer services representative?
• Which of the following languages are you fluent in?

Consumer Electronics Manufacturing 1,001-5,000 employees

Lenovo is a US$34 billion personal technology company, the second largest PC maker worldwide and an emerging PC Plus leader.

Serving customers in more than 160 countries, Lenovo's business is built on product innovation, a highly-efficient global supply chain and strong strategic execution. Its product lines include a full range of commercial and consumer PCs, servers and workstations, and a family of mobile internet devices including smartphones and tablets.

The "Protect and Attack" strategy is a key of Lenovo's success, and the right strategy for a PC Plus world. It is driving record market share, improved profitability and a more balanced business for Lenovo.

Lenovo is a US$34 billion personal technology company, the second largest PC maker worldwide and an emerging PC Plus leader.

Serving customers in more than 160 countries, Lenovo's business is built on product innovation, a highly-efficient global supply chain and strong strategic execution. Its product lines include a full range of commercial and consumer PCs, servers and workstations, and a family of mobile internet devices including smartphones and tablets.

The "Protect and Attack" strategy is a key of Lenovo's success, and the right strategy for a PC Plus world. It is driving record market share, improved profitability and a more balanced business for Lenovo.

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What can I earn as a Sales Support Officer