Inside Sales Support Representative - CAP

Lenovo; Selangor; On-site; MYR 36,000 - 60,000; Full time

Job summary

Lenovo Malaysia seeks a Thai-speaking customer-facing professional to support quotation requests, manage multiple stakeholders, and ensure quality in sales operations for the Thailand market.

You will collaborate with Thai sellers and partners, develop internal processes, and drive continuous improvements, with potential cross-border responsibilities.

A Bachelor's degree and at least 3 years in related roles are required, with fluent Thai and good English communication.

Qualifications

• Bachelor's degree or equivalent professional qualification.
• Minimum 3 years of experience in Customer Service, Customer Support, Sales Support, or related customer-facing role.
• Fluent in Thai (read, write, and speak) to support Thailand-based customers.
• Good English communication skills for internal collaboration.
• Experience handling customer inquiries, stakeholder communication, and email-based support.
• Basic proficiency in Microsoft Office 365 is an advantage.

Responsibilities

• Supports quotation/pricing requests and manages priorities with multiple stakeholders in Thailand for IT environment/products.
• Proactively monitors and strives to maintain high levels of quality, accuracy and process consistency in the sales operations organization’s planning efforts.
• Develops and maintains internal support processes for Thai sellers and their business partners, including OVP reporting and custom builds
• As needed coordinates planning activities with other stake holding functions & deep dives to derive actionable strategies in trouble areas.
• Focuses on continuous process and experience improvement, assisting with troubleshooting and development of new processes
• Provides content for enablement related to processes and partner operations
• Builds peer support and strong internal-company relationships with other key employees in Thailand
• Participate in group activity to develop and drive for process enhancement
• May operate on a multi-country basis.

Skills

Thai language

English communication

Customer service experience

Education

Bachelor's degree

Tools

Microsoft Office 365

Job description

Jora Malaysia will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$83 billion revenue global technology powerhouse, ranked #153 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Description and Requirements

Job Description

• Supports quotation/pricing request and managing priorities with multiple stakeholders in Thailand for IT environment/products.
• Proactively monitors and strives to maintain high levels of quality, accuracy and process consistency in the sales operations organization’s planning efforts.
• Develops and maintains internal support processes for Thai sellers and their business partners, including OVP reporting and custom builds
• As needed coordinates planning activities with other stake holding functions & deep dives to derive actionable strategies in trouble areas.
• Focuses on continuous process and experience improvement, assisting with troubleshooting and development of new processes
• Provides content for enablement related to processes and partner operations
• Builds peer support and strong internal-company relationships with other key employees in Thailand
• Participate in group activity to develop and drive for process enhancement
• May operate on a multi-country basis.

Job Requirement:

• Minimum Bachelor's Degree or equivalent professional qualification on any field.
• Minimum 3 years of experience in Customer Service, Customer Support, Sales Support, Technical Support, Order Management, or a related customer-facing role.
• Fluent in Thai (read, write, and speak) to support Thailand-based customers, partners, and stakeholders.
• Good English communication skills for internal collaboration.
• Experience handling customer inquiries, stakeholder communication, and email-based support.
• Basic proficiency in Microsoft Office 365 is an advantage.