Inside Sales Support Representative - CAP

Lenovo; Petaling Jaya; On-site; MYR 43,000 - 64,000; Full time

Job summary

Lenovo is recruiting for a Thailand-based customer support role focused on quotation management, stakeholder coordination, and process improvement. The position requires Thai fluency and strong English communication within a dynamic IT environment.

Ideal candidates will have at least a bachelor’s degree and 3 years in customer service or sales support, with a preference for experience in IT environments. Proficiency in Microsoft Office 365 is an advantage.

Qualifications

• Bachelor’s degree or equivalent required.
• Minimum 3 years in customer service, support, or related roles.
• Fluent Thai (read, write and speak) to support Thailand-based customers and partners.
• Strong English communication for internal collaboration.
• Experience handling customer inquiries and stakeholder communications.
• Microsoft Office 365 proficiency is an advantage.

Responsibilities

• Supports quotation/pricing requests and prioritizes with multiple stakeholders in Thailand for IT environment/products.
• Monitors quality, accuracy and process consistency in the sales operations planning.
• Develops and maintains internal support processes for Thai sellers and partners, including OVP reporting and custom builds.
• Coordinates planning activities with other functions and deep dives to derive actionable strategies.
• Focuses on continuous process and experience improvement, assisting with troubleshooting and new processes.
• Provides content for enablement related to processes and partner operations.
• Builds peer support and strong internal relationships in Thailand.
• Participates in group activities to develop and drive process enhancements.
• May operate on a multi-country basis.

Skills

Thai language proficiency

English communication

Customer-facing communication

Education

Bachelor’s Degree or equivalent

Tools

Microsoft Office 365

Job description

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$83 billion revenue global technology powerhouse, ranked #153 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via our StoryHub .

Description and Requirements

Job Description

• Supports quotation/pricing request and managing priorities with multiple stakeholders in Thailand for IT environment/products.
• Proactively monitors and strives to maintain high levels of quality, accuracy and process consistency in the sales operations organization’s planning efforts.
• Develops and maintains internal support processes for Thai sellers and their business partners, including OVP reporting and custom builds
• As needed coordinates planning activities with other stake holding functions & deep dives to derive actionable strategies in trouble areas.
• Focuses on continuous process and experience improvement, assisting with troubleshooting and development of new processes
• Provides content for enablement related to processes and partner operations
• Builds peer support and strong internal-company relationships with other key employees in Thailand
• Participate in group activity to develop and drive for process enhancement
• May operate on a multi-country basis.

Job Requirement:

• Minimum Bachelor's Degree or equivalent professional qualification on any field.
• Minimum 3 years of experience in Customer Service, Customer Support, Sales Support, Technical Support, Order Management, or a related customer-facing role.
• Fluent in Thai (read, write, and speak) to support Thailand-based customers, partners, and stakeholders.
• Good English communication skills for internal collaboration.
• Experience handling customer inquiries, stakeholder communication, and email-based support.
• Basic proficiency in Microsoft Office 365 is an advantage.

If you require an accommodation to complete this application, please contact [e-mail]