Java Developer - IT Operation Support Engineer

Lenovo Group Limited; Kuala Lumpur; On-site; MYR 120,000 - 190,000; Full time

Job summary

Lenovo is seeking an IT operations professional in Kuala Lumpur to oversee the operation and maintenance of Marketing & Sales readiness applications (Cost, Pricing, Account Service, etc.). You will troubleshoot, diagnose, and resolve user issues within SLA, and monitor system health to ensure stability and availability.

You will lead technical initiatives, drive AIOps adoption, collaborate with DevOps teams, mentor associates, and optimize data flows.

Job description

Responsible for the operation and maintenance of Marketing & Sales readiness applications (Cost, Pricing, Account Service, etc.).

Perform troubleshooting, rapid diagnosis, and resolution of user issues/incidents within SLA.

Respond to and resolve user inquiries and service requests promptly.

Monitor system health proactively to ensure stability and availability.

2. Technical Leadership & Process Optimization

Act as the technical lead for assigned applications, with deep understanding of business processes and system architecture.

Analyze complex single-system and cross-functional issues, providing effective solutions.

Coach and mentor associate team members to deliver high-quality IT operational services.

Collaborate with upstream and downstream IT engineers to resolve cross-system issues and propose data flow optimization.

3. Intelligent & Automated Operations(AIOps)

Lead the design and implementation of intelligent operations, driving the adoption of automation and AI technologies (e.g., AIOps, Agents, RPA) to improve operational efficiency and service reliability

Leverage operational data (logs, metrics, alerts) to identify system bottlenecks and optimization opportunities, enabling predictive operations and data-driven decision-making

Collaborate closely with development teams under a DevOps model to ensure seamless transition from development to operations with strong operability and maintainability

Build and continuously enhance knowledge management and automation toolchains to improve L0/L1 self-service capabilities and incident resolution efficiency

Explore and implement innovative AI-driven operations use cases (e.g., intelligent diagnostics, root cause analysis, auto-remediation) to evolve towards autonomous operations

Partner with Product teams for initial technical analysis and troubleshooting.

Participate in enhancement planning, sprint follow-ups, and early engagement in knowledge transfer (KT) and post-go-live support.

Operate in a global environment, ensuring compliance with international best practices and fostering cross-regional collaboration.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Consumer Electronics Manufacturing 1,001-5,000 employees

Lenovo is a US$34 billion personal technology company, the second largest PC maker worldwide and an emerging PC Plus leader.

Serving customers in more than 160 countries, Lenovo's business is built on product innovation, a highly-efficient global supply chain and strong strategic execution. Its product lines include a full range of commercial and consumer PCs, servers and workstations, and a family of mobile internet devices including smartphones and tablets.

The "Protect and Attack" strategy is a key of Lenovo's success, and the right strategy for a PC Plus world. It is driving record market share, improved profitability and a more balanced business for Lenovo.

Lenovo is a US$34 billion personal technology company, the second largest PC maker worldwide and an emerging PC Plus leader.

Serving customers in more than 160 countries, Lenovo's business is built on product innovation, a highly-efficient global supply chain and strong strategic execution. Its product lines include a full range of commercial and consumer PCs, servers and workstations, and a family of mobile internet devices including smartphones and tablets.

The "Protect and Attack" strategy is a key of Lenovo's success, and the right strategy for a PC Plus world. It is driving record market share, improved profitability and a more balanced business for Lenovo.

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