Inside Sales Specialist — Uncapped Commission (Malaysia)

Dr Clear Aligners; Kuala Lumpur; On-site; MYR 45,000 - 78,000; Full time

Benefits offered by this job

Staff Discounts on Products

Training Provided / On-the-Job Coach

Job summary

Dr Clear Aligners is seeking an Inside Sales Specialist to drive revenue growth by proactively contacting potential customers and promoting orthodontics services over the phone. You will engage prospects, understand needs, and persuasively communicate how our offerings solve their problems.

Responsibilities include handling inbound/outbound leads, booking consultations, coordinating appointments, and maintaining a clear CRM pipeline.

Qualifications

• 1-2 years of proven experience in telesales or outbound sales
• Strong communication skills both verbal and written
• Excellent interpersonal skills and the ability to build rapport quickly
• Goal-oriented and self-motivated with a strong desire to achieve targets
• Ability to work independently and as part of a team
• Knowledge of the products/services being offered and the ability to convey this information convincingly

Responsibilities

• Handle inbound and outbound leads from calls, WhatsApp, social media, website, and partner referrals.
• Respond to new leads within agreed lead response time standards.
• Qualify leads, understand patient needs, and explain DCA clear aligner solutions (nonclinical).
• Use approved scripts to present benefits, handle objections, and secure consultation bookings.
• Drive strong lead conversion rates from enquiry, consultation, treatment.
• Escalate clinical or complex questions to the Treatment Planning Team or dentist.
• Arrange and confirm consultation / 3D scan appointments for DCA clinics and partner clinics.
• Coordinate with Operations Admin and clinics on doctor and scanner availability.

Skills

Telesales

Outbound sales

Communication skills

Rapport building

Job description

Dr Clear Aligners is seeking an Inside Sales Specialist to drive revenue growth by proactively contacting potential customers and promoting orthodontics services over the phone. You will engage prospects, understand needs, and persuasively communicate how our offerings solve their problems.

Responsibilities include handling inbound/outbound leads, booking consultations, coordinating appointments, and maintaining a clear CRM pipeline.