Inside Sales Specialist (IT Hardware)

Concentrix; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Concentrix Malaysia in Kuala Lumpur is seeking a results-driven sales professional focused on SMB and IT solutions, with 3–4 years of sales/marketing experience.

This onsite role requires English and Mandarin, strong collaboration with internal teams, and a proven ability to build pipeline through calls, email, and research.

You will manage opportunities end-to-end, upsell and renew with partners, and support country SMB & GTM strategies.

Qualifications

• 3–4 years of sales and marketing experience preferred.
• Diploma/Degree in Business/ Marketing/IT or an equivalent discipline.
• Sound knowledge/passion in IT industry/products/solutions preferred.
• Strong command over English and Mandarin.
• Strong communication skills and ability to work with multiple teams.
• Experience using CRM/ERP platforms and opportunity/lead qualification process.
• Collaborative work style, team player and customer oriented.

Responsibilities

• Deal Closure and Quotation follow up where applicable.
• Prospecting and hunting new prospects for the assigned SMB accounts.
• Drive the reach, frequency, yield for SMB segment.
• Build pipeline through a combination of cold calling, email campaigns and market research.
• Primarily focus on Endpoint Solutions and Advanced solutions product mix.
• Drive cross selling into Advanced solutions product mix.
• Develop adequate pipeline to ensure coverage and drive conversions.
• Customer issues and helping the sales team with upsells and renewals.

Skills

Sales experience

English proficiency

Mandarin proficiency

Communication skills

Team collaboration

CRM familiarity

Education

Diploma or Degree in Business/Marketing/IT

Tools

CRM/ERP platforms

Job description

• Deal Closure and Quotation follow up where applicable
• Prospecting and hunting new prospects for the assigned SMB accounts
• Drive the reach, frequency, yield for SMB segment
• Build pipeline through a combination of cold calling, email campaigns and market research
• Primarily focus on Endpoint Solutions and Advanced solutions product mix
• Drive cross selling into Advanced solutions product mix
• Develop adequate pipeline to ensure coverage and drive conversions
• Customer issues and helping the sales team with upsells and renewals
• Focused on building loyalty with existing partners
• Call down to drive communication awareness of any product campaign and promotions
• Call down for RSVP registration for channel events
• Support the country SMB & GTM strategy to drive business outcomes
• Manage the sales and opportunity process through constant engagement with internal stakeholders including inside sales, product team, senior executives.
• Addressing customer issues and helping the sales team with upsells and renewals
• Strong collaboration with existing internal and external stakeholders and partners

Requirements:

Knowledge, Skills and Experience:

• 3-4 years of sales and marketing experience preferred
• Diploma/Degree in Business/ Marketing/IT or an equivalent discipline
• Sound knowledge/passion in IT industry/products/solutions preferred
• Should have a strong command over English and Mandarin
• Strong communication skills and ability to work with multiple teams
• Experience using CRM/ERP platforms and opportunity/lead qualification process
• Collaborative work style, team player and customer oriented

Other information:

• KL Office is located at NU Tower, KL
• Fully- Onsite

Privacy and Information security

• Adhere security requirements in the process.
• Protect the privacy of personal information.

All shortlisted candidates will be contacted.