Inside Sales Representative (Tagalog speaker)

Denave; Petaling Jaya; On-site; MYR 30,000 - 42,000; Full time

Job summary

Denave is hiring for an inbound/sales role in Malaysia. The candidate will sell via calls and emails, explain product solutions, upsell/cross-sell, and maintain a healthy sales pipeline. Strong English and Tagalog communication is required, with proficiency in MS Office and CRM tools.

The role emphasizes forecasting, timely follow-ups, and strict adherence to sales processes and compliance. Experience in e-commerce channels is a plus, with a focus on delivering excellent customer service.

Qualifications

• Minimum 1 year of inbound/inside/tele sales experience.
• Desire to meet and exceed sales performance goals.
• Proficiency in MS Office and CRM software.
• Detail oriented with multitasking ability and urgency.
• Strong verbal and written skills in English and Tagalog.

Responsibilities

• Analyze and identify customer needs and match them to products.
• Sell products to customers via inbound channels (calls, emails) and follow up.
• Explain recommended product solutions and up-sell/cross-sell in tele and email channels.
• Communicate promotions, product upgrades and new launches to customers.
• Build and maintain sales pipelines with accurate forecasting and revenue closures.
• Update daily sales pipeline and activities in CRM.
• Follow up with customers to solicit further sales and respond to inquiries.
• Provide professional customer service via verbal and written communication.
• Adhere to sales process, pipeline management, ethics and compliance.

Skills

Sales experience

CRM proficiency

Communication skills

English proficiency

Tagalog proficiency

Time management

Tools

Microsoft Office

CRM tools

Job description

• Analyze and identify customer’s needs and match against the products.
• Sell the products to customers via inbound channels i.e Calls, Emails etc and Follow-up.
• Able to explain recommended product solution, up-sell and cross-sell in a Tele and Email environment.
• Communicate professionally with customers regarding current promotions and product upgrades and new product launches.
• Building and maintaining sales pipelines followed by accurate forecasting and sales revenue closures.
• Daily Sales Pipeline and Activity to be updated in CRM and maintained.
• Follow up with customers to solicit further sales, respond to sales enquiries.
• Maintain professional customer services via verbal and in written communication.
• Adhere to sales process, pipeline management, ethics and compliance.

Qualifications

• Minimum 1 (one) year of inbound/ inside/ tele sales experience or sales via e-commerce platforms.
• Desire to meet and exceed sales performance goals
• Working knowledge of Microsoft Office Suite and CRM tools.
• Detail oriented with focus on quality and accuracy, ability to multitask, strong sense of urgency and commitment to excellence
• Strong verbal and written skills in English and Tagalog with commercial sense, problem solving and negotiation skills.