Inside Sales Representative (Korean speaker)

Denave; Petaling Jaya; On-site; MYR 50,000 - 84,000; Full time

Job summary

Denave is seeking a dynamic inside sales professional in Malaysia to connect with B2B SMB customers and drive IT product sales through calls, chats, and emails. You will identify customer needs, present tailored solutions, and pursue upsell and cross-sell opportunities while maintaining accurate CRM records.

The role requires strong Korean and English communication skills, 1+ year of relevant experience, and a proactive, detail-oriented approach to sales.

Qualifications

• Minimum 1 year of inbound/inside/tele sales experience.
• Experience in B2B inside sales, SMB segment is a plus.
• Proficient in Korean and English (spoken and written).
• Working knowledge of Microsoft Office Suite and CRM tools.
• Typing speed of at least 35 WPM.
• Detail oriented with focus on quality and accuracy, ability to multitask, strong sense of urgency and commitment to excellence.
• Strong verbal and written skills in Korean with commercial sense, problem solving and negotiation skills.

Responsibilities

• Analyze and identify customer needs and align them with suitable IT products for B2C and SMB segments.
• Sell IT products via inbound channels (Calls, Chats, Emails) and follow up.
• Explain recommended product solutions, up-sell and cross-sell in Tele, Chat and Email environments.
• Communicate promotions, product upgrades and new launches professionally.
• Build and maintain sales pipelines with accurate forecasting and revenue closures.
• Update CRM daily with sales pipeline and activity.
• Follow up with customers to solicit further sales and respond to inquiries.
• Maintain professional customer service through verbal and written communication.
• Adhere to sales process, pipeline management, ethics and compliance.
• Demonstrate team spirit and flexibility.

Skills

Inbound sales

Tele sales

B2B sales

SMB sales

Korean language

English language

CRM tools

Typing 35 WPM

Attention to detail

Negotiation skills

Problem solving

Communication skills

Multitasking

Tools

CRM software

Job description

• Analyze and identify customer needs and align them with suitable IT products, with a focus on B2C as well as B2B customers in the SMB (Small and Medium Business) segment.
• Sell IT products to customers via inbound channels i.e Calls, Chats, Emails etc and Follow-up.
• Able to write and explain recommended product solution, up-sell and cross-sell in a Tele, Chat and Email environment.
• Communicate professionally with customers regarding current promotions and product upgrades and new product launches.
• Building and maintaining sales pipelines followed by accurate forecasting and sales revenue closures.
• Daily Sales Pipeline and Activity to be updated in CRM and maintained.
• Follow up with customers to solicit further sales, respond to sales enquiries.
• Maintain professional customer services via verbal and in written communication.
• Adhere to sales process, pipeline management, ethics and compliance.
• Team-Player & Flexible

Requirements:

• Minimum 1 (one) year of inbound/ inside/ tele sales experience or sales via ecommerce platforms.
• Experience in B2B inside sales, particularly in the SMB (Small and Medium Business) segment is a plus
• Desire to meet and exceed sales performance goals
• Proficient in Korean and English (Spoken and Written)
• Working knowledge of Microsoft Office Suite and CRM tools.
• Able to type at least 35 WPM with proper spelling and grammar
• Detail oriented with focus on quality and accuracy, ability to multitask, strong sense of urgency and commitment to excellence
• Strong verbal and written skills in Korean with commercial sense, problem solving and negotiation skills.