Inbound Sales Representative

TP; Petaling Jaya; Presencial; MYR 30.000 - 54.000; Jornada completa

Descripción de la vacante

TP in Malaysia seeks an Inbound Sales Representative to assist customers by addressing inquiries, identifying needs, and offering tailored solutions to close sales. Strong communication and problem-solving skills help build trust and meaningful connections with potential clients.

You will handle incoming calls with a consultative approach, propose product/service solutions, resolve issues within the support scope, and strive to meet targets and quality metrics in a fast-paced, high-volume

Formación

• English language proficiency (verbal, written, comprehension) required.
• Education level: SPM and above.
• Candidates with B2B/B2C sales experience have added advantage.
• Strong ability to turn support calls into sales opportunities.
• Passion to do sales and achieve targets.
• Fresh graduates are encouraged to apply.
• Open to locally-based applicants.

Responsabilidades

• Handle incoming calls using proper sales and customer service practices.
• Use a consultative approach to identify needs and propose solutions for products and services.
• Resolve issues within our support scope, guiding towards third-party solutions when necessary.
• Troubleshoot client products to ensure a one-call resolution.
• Achieve metrics like First Call Resolution, Conversion Rates, Net Promoter Score, and New Sales.
• Exhibit excellent interpersonal skills and thrive in a fast-paced, high-volume environment.

Conocimientos

Excellent communication

Problem solving

Customer focus

Target driven

Fresh graduates welcome

Educación

SPM or equivalent

Descripción del empleo

An Inbound Sales Representative focuses on assisting customers by addressing inquiries, identifying needs, and providing tailored solutions to enhance satisfaction and close sales. This role requires strong communication and problem-solving skills to build trust and drive meaningful connections with potential clients.

Qualifications

Job Requirements:

• Language Requirement: Excellent in English in terms of verbal, written and comprehension
• Education level : SPM and above
• Candidates with B2B/ B2C sales experience will have added advantage
• Strong ability to turn support calls into sales opportunities
• Passion to do sales and achieve target
• Fresh Graduates are encourage to apply
• Open to Locally

Responsibilities

• Handle incoming calls using proper sales and customer service practices throughout the interaction.
• Use a consultative approach to identify needs and propose solutions for new products and services that benefit their businesses.
• Resolve issues within our support scope, guiding towards third-party solutions or paid consultations when necessary.
• Troubleshoot client products to ensure a one-call resolution.
• Achieve metrics like First Call Resolution, Conversion Rates, Net Promoter Score, and New Sales.
• Exhibit excellent interpersonal skills and thrive in a fast-paced, high-volume environment.