Inside Sales – Order Fulfilment Assistant (1 Year Contract)

Georg Fischer; Klang City; In loco; MYR 45.000 - 73.000; Tempo pieno

Descrizione del lavoro

Georg Fischer Malaysia seeks an Order Fulfilment professional to manage machine rental movements, coordinate SAP records, and ensure timely order processing. You will liaise with Sales, Finance, Logistics, and Front Office to maintain accurate data and drive customer satisfaction.

The role requires 1–3 years in related fields, familiarity with SAP, and strong Excel/CRM skills. English is essential; Mandarin is a plus. This is an on-site position in Klang.

Competenze

• Fluent in English; Mandarin a plus.
• Experience in Order Fulfilment, Logistics or Sales admin preferred.
• Proficient with ERP systems (SAP/CRM) and MS Office.
• Excellent coordination with internal teams and stakeholders.
• Customer-focused with good communication and problem solving.

Mansioni

• Handle machine rental movements and related SAP documentation.
• Process order entry for EDI and non-EDI orders, notify customers.
• Monitor order status, stock, and delivery dates; advise on changes.
• Maintain records of invoices and supporting documents.

Conoscenze

Fluent English

Mandarin

Strumenti

SAP

Microsoft Dynamics

CRM

Excel

Word

Outlook

Descrizione del lavoro

Main objectives

• Handle machine rental movement transactions and related documentation accurately and in a timely manner.
• Ensure the smooth execution of sales order transactional processes, including order creation, delivery processing, and system updates.
• Maintain efficient coordination and communication with Sales, RSS, Warehouse, Logistics, and other stakeholders to ensure timely order fulfilment.
• Support the Sales Development team in handling customer complaints, returns, exchanges, and issue resolution.
• Maintain accurate records and SAP transactions to ensure traceability of machine movements and order processing activities.

Job Responsibilities

1. Machine movement process

• Process machine rental movements, including machine issuance, transfers, exchanges, returns, repairs, and inbound transactions in SAP.
• Create and maintain rental contracts, delivery notes, and related machine movement documentation.
• Ensure all machine movements are accurately updated and traceable in SAP based on information provided by RSS.
• Monitor and reconcile machine movement records to maintain alignment between physical machine locations and SAP data.

2. Order entry

• Process all common order administration activities efficiently for both EDI and non-EDI orders.
• Check open orders, product availability, customer requirements, and delivery schedules.
• Ensure customer notes and special instructions are considered during order processing.
• Send order acknowledgements and delivery confirmations to customers.

3. Order processing

• Advise customers, suppliers, and transport providers on order status, product shortages, expected delivery dates, price changes, and possible solutions.
• Monitor backorder releases, check stock availability, merge orders when appropriate, set delivery dates, and release orders in SAP.
• undefined Complete billing activities and ensure invoices and supporting documents are submitted according to agreed billing methods (EDI, e-Invoicing, customer portal, etc.).

4. AdhocTask

• Maintain proper records of invoice submissions and supporting documents.
• Maintain filing and documentation related to order fulfilment activities.

Job Requirement

• Seamless execution from order, book to ship through working closely with internal cross functional teams (Sales, Finance, Front Office, Logistic)
• Assigned to work on improvement projects to drive and achieve higher levels in service quality and customer satisfaction
• Be the single point of contact for customers for orders status and inquiries.
• Fluent in English and Mandarin is an advantage
• Good attitude, team player and adaptable to change

Experience

• Minimum 1-3 years of experience in Order Fulfilment, Customer Service, Logistics, Sales Administration, or a related role.
• Knowledge of ERP systems (SAP system is added advantage).
• Proficient in Microsoft Office applications, particularly Excel, Word, and Outlook.
• Knowledge of CRM systems, such as Microsoft Dynamics, is an advantage.

Contact person

Kok Leong CheongAssistant Manager, People [e-mail]