Inside Sales – Order Fulfilment Assistant (1 Year Contract)

Georg Fischer Ltd.; Klang City; On-site; MYR 33,000 - 67,000; Full time

Job summary

Georg Fischer Ltd. in Malaysia seeks a capable Order Fulfilment Specialist to manage end-to-end processes from order entry to invoice. You will coordinate with Sales, Logistics, Finance, and Front Office to ensure accurate, on-time delivery and responsive customer service.

This role requires 1–3 years in related fields, ERP experience (SAP preferred), and proficiency with Excel, Word, and Outlook. English is essential, Mandarin is a plus, and a collaborative mindset helps adapt to change.

Qualifications

• 1–3 years of experience in Order Fulfilment, Customer Service, Logistics or related roles.
• Experience with ERP systems (SAP is an added advantage).
• Proficient in Microsoft Office applications (Excel, Word, Outlook).

Responsibilities

• Handle machine rental movements and related SAP documentation.
• Process order entry for both EDI and non-EDI orders and manage deliveries.
• Advise customers and stakeholders on order status, stock, and delivery dates.
• Maintain accurate records and filing for order fulfilment and invoicing.

Skills

English

Mandarin

Communication

Tools

SAP

Microsoft Dynamics

Excel

Word

Outlook

Job description

**Main objectives:*** Handle machine rental movement transactions and related documentation accurately and in a timely manner.* Ensure the smooth execution of sales order transactional processes, including order creation, delivery processing, and system updates.* Maintain efficient coordination and communication with Sales, RSS, Warehouse, Logistics, and other stakeholders to ensure timely order fulfilment.* Support the Sales Development team in handling customer complaints, returns, exchanges, and issue resolution.* Maintain accurate records and SAP transactions to ensure traceability of machine movements and order processing activities.**Job Responsibilities****1. Machine movement process:*** Process machine rental movements, including machine issuance, transfers, exchanges, returns, repairs, and inbound transactions in SAP.* Create and maintain rental contracts, delivery notes, and related machine movement documentation.* Ensure all machine movements are accurately updated and traceable in SAP based on information provided by RSS.* Monitor and reconcile machine movement records to maintain alignment between physical machine locations and SAP data. **2.** **Order entry:*** Process all common order administration activities efficiently for both EDI and non-EDI orders.* Check open orders, product availability, customer requirements, and delivery schedules.* Ensure customer notes and special instructions are considered during order processing.* Send order acknowledgements and delivery confirmations to customers.**3.** **Order processing:*** Advise customers, suppliers, and transport providers on order status, product shortages, expected delivery dates, price changes, and possible solutions.* Monitor backorder releases, check stock availability, merge orders when appropriate, set delivery dates, and release orders in SAP.* undefined Complete billing activities and ensure invoices and supporting documents are submitted according to agreed billing methods (EDI, e-Invoicing, customer portal, etc.). **4. AdhocTask**:* Maintain proper records of invoice submissions and supporting documents.* Maintain filing and documentation related to order fulfilment activities.**Job Requirement*** Seamless execution from order, book to ship through working closely with internal cross functional teams (Sales, Finance, Front Office, Logistic)* Assigned to work on improvement projects to drive and achieve higher levels in service quality and customer satisfaction* Be the single point of contact for customers for orders status and inquiries.* Fluent in English and Mandarin is an advantage* Good attitude, team player and adaptable to change Experience* Minimum 1-3 years of experience in Order Fulfilment, Customer Service, Logistics, Sales Administration, or a related role.* Knowledge of ERP systems (SAP system is added advantage).* Proficient in Microsoft Office applications, particularly Excel, Word, and Outlook.* Knowledge of CRM systems, such as Microsoft Dynamics, is an advantage.