Specialist, Order Management

The Estee Lauder Companies Inc.; Kuala Lumpur; Presencial; MYR 39.000 - 61.000; Tempo integral

Resumo da vaga

The Estee Lauder Companies Inc. is seeking a detail-oriented SSC professional in Kuala Lumpur to manage inbound orders for EDI and non-EDI accounts, process SAP orders, and coordinate with field sales, planners, and distribution teams. The role supports shipments, new launches, and promotional allocations.

You will review reports, flag issues, and drive timely order fulfillment. Strong English, problem solving, and customer service skills are essential for success in a diverse regional team.

Qualificações

• University graduate with 2–3 years of experience in an SSC environment.
• Proficient in English in both written and spoken.
• Retail or related industry experience.
• Problem solving and critical thinking skills.
• Attention to detail and the ability to work independently.
• Excellent customer service skills and the ability to work with diverse personalities/cultures across the region.
• Ability to adapt focus while progressing on multiple tasks.

Responsabilidades

• Monitor and manage inbound orders for EDI accounts and process manual orders in SAP for non-EDI accounts.
• Inclusive of Retail Partner and FSS and saleable/non-saleable.
• Serve as the primary point of contact for field sales, counter, sales planner, commercial and distribution teams for order management, shipments and allocations.
• Review open order reports daily and analyze data to communicate and recommend decisions.
• Address/investigate and action orders to ensure timely shipment according to schedules.
• Proactively manage stock and alert on out-of-stock situations.
• Inform commercial teams and retailers of PO errors and summarize EDI transmission errors to improve service levels.
• Understand retailers’ PO processes and routing approvals to align with ship schedules.
• Process approved returns orders and handle inquiries about shipments, orders, discounts, etc.
• Other system execution tasks as needed (SAP/UPS/Citrix/QlikView/BI/Warehouse Execution Systems).
• Reporting and Analytics: Produce daily/weekly sales, order fulfilment and store inventory reports.

Conhecimentos

Customer service

Attention to detail

Problem solving

Communication

Independent work

Multicultural collaboration

Formação

University degree

Ferramentas

SAP

UPS

Citrix

QlikView

BI

Warehouse Execution Systems

Descrição da vaga

• Monitor and manage inbound orders for EDI accounts and process manual orders in SAP for non-EDI accounts.
• Inclusive of Retail Partner and FSS
• Inclusive of saleable/non-saleable
• Serves as the primary point of contact for field sales, counter, sales planner, commercial, and distribution teams for:
• shipments
• new launch and promotional program allocations
• ELC-owned counter requirements
• Review open order reports daily (import into spreadsheets to analyze), communicate and recommend decisions
• Address/Investigate and action orders as required with priority to ensure orders are completed timely to ensure shipping schedules are met
• Proactive management with commercial team to alert on out-of-stock situations
• Alert commercial team of inventory status including counter inventory
• Inform commercial team and retailers of Customer purchase order (PO) errors and summarize EDI transmission errors (encompassing inactive/discontinued products, incorrect SRPs etc.) to improve retailer service level
• Understand the retailers’ process for their POs and routing approvals, including delivery or order cut-off timelines. Communicate with retail buying offices to adjust PO ship and cancel windows to enable shipments. Consider all aspects to align with Retailer/ ship schedules
• Process approved returns orders
• Handle incoming inquiries from all internal and external customers regarding shipments, orders, discounts, etc.
• Other system execution tasks as needed (SAP/UPS/Citrix/QlikView/BI/Warehouse Execution Systems)

Responsibilities

• Monitor and manage inbound orders for EDI accounts and process manual orders in SAP for non-EDI accounts.
• Inclusive of Retail Partner and FSS
• Inclusive of saleable/non-saleable
• Serves as the primary point of contact for field sales, counter, sales planner, commercial, and distribution teams for:
• order management validation
• shipments
• new launch and promotional program allocations
• ELC-owned counter requirements
• Door opening
• service level details
• Review open order reports daily (import into spreadsheets to analyze), communicate and recommend decisions
• Address/Investigate and action orders as required with priority to ensure orders are completed timely to ensure shipping schedules are met
• Proactive management with commercial team to alert on out-of-stock situations
• Alert commercial team of inventory status including counter inventory
• Inform commercial team and retailers of Customer purchase order (PO) errors and summarize EDI transmission errors (encompassing inactive/discontinued products, incorrect SRPs etc.) to improve retailer service level
• Understand the retailers’ process for their POs and routing approvals, including delivery or order cut-off timelines. Communicate with retail buying offices to adjust PO ship and cancel windows to enable shipments. Consider all aspects to align with Retailer/ ship schedules
• Process approved returns orders
• Handle incoming inquiries from all internal and external customers regarding shipments, orders, discounts, etc.
• Other system execution tasks as needed (SAP/UPS/Citrix/QlikView/BI/Warehouse Execution Systems)

Reporting and Analytics

• Produce daily/weekly sales report to track actual orders vs target
• Produce daily/weekly order fulfilment report at channel and customer level
• Produce daily/weekly tracking of store inventory levels vs target

Requirements

• University graduate with 2-3 years of working in an SSC environment with prior experience in Customer Service
• Proficient in English in both written and spoken
• Retail or related industry experience
• Problem solving and critical thinking skills
• Attention to detail and the ability to work independently
• Excellent customer service skills and the ability to work with diverse personalities/cultures across the region
• Ability to change focus when needed, while making regular progress on assigned work/projects