Inside Sales Executive

Parker Hannifin; Selangor; On-site; MYR 536,000 - 804,000; Full time

Job summary

Jora Malaysia in Selangor is seeking a detail-oriented professional to maintain and increase sales volume with existing accounts, process customer enquiries, and prepare quotations. You will work closely with Pricing and Fulfillment teams to meet delivery timelines and customer expectations.

The ideal candidate holds a Diploma/degree with at least 2 years in customer service or procurement, demonstrates strong communication skills, and can operate effectively in a matrix organization.

Qualifications

• Diploma/degree holder with at least 2 years in customer service, procurement, or logistics.
• Excellent interpersonal communication skills and computer knowledge.
• Fluent English in speaking and writing.
• Supply chain experience preferred; ability to work in a matrix organization.

Responsibilities

• Maintain and increase sales volume/revenue with existing assigned accounts and execute sales goals and plans.
• Handle customer enquiries via respective communication channels.
• Prepare quotations working with Pricing Team to ensure quote win.
• Address price inquiries, check stock availability, provide pricing and support quotes.
• Explain policies and pricing structures to customers.
• Process orders by coordinating with fulfillment and communicating delivery dates.
• Provide timely Open Order Reports to customers.
• Review customer demand and forecasts; liaise with Buyers on delivery/backlog.
• Address product returns due to quality issues and coordinate with Quality for resolution.

Skills

Interpersonal communication

Customer service

Team coordination

Education

Diploma / degree in relevant discipline

Job description

Jora Malaysia will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Responsible for maintaining and increasing sales volume/revenue with existing assigned accounts and processing of customer's enquiries, providing quotation to delivery in meeting customers' needs & ensuring service level is met at all time.

Key responsibilities

• Maintain and increase sales volume/revenue with existing assigned accounts and execute assigned sales goals and sales plans within designated sales accounts
• Handle enquiries from customers via respective communication channels
• Prepare ITO by working closely with Pricing Team to ensure quote win
• Address customers' basic price inquiry, check stocks availability, provide pricing and assist in quotes follow-up and price negotiation
• Clarify policies and procedures such as condition of sales and pricing structure
• Fill orders by transferring orders to fulfillment, communicating expected delivery date and explaining stock-outs
• Provide timely Open Order Report to customers
• Review customer demand and forecasts
• Liaise closely with Buyers on delivery and backlog summary
• Address customer goods return due to quality, reject and communicate with Quality on rejects & resolution

About you

• Diploma/degree holder in appropriate discipline with at least 2 years of experience in customer service/customer support/procurement/logistics
• Excellent interpersonal communication skills and computer knowledge
• Demonstrated ability to perform the described role and responsibilities and obtain the desired results
• Speak and write Fluent English
• Supply chain experience preferred, ideally with a working knowledge of industrial distribution sales
• Independent, organized and experience of operating in a matrix organization preferred
• People oriented personality and able to work in a team effectively
• Demonstrate teamwork and team building skills in producing results and meeting organizational objectives