Associate Manager, B2B Sales Support

Concentrix CVG Malaysia Sdn. Bhd.; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Concentrix CVG Malaysia Sdn. Bhd. in Kuala Lumpur is seeking an Associate Manager for B2B Sales Support to lead the daily operations of the Sales Support team, ensuring excellent client service and SLA adherence.

You will drive KPI alignment with clients and sales colleagues, coach staff through performance reviews, and coordinate cross-functional initiatives to deliver on strategic objectives in a dynamic environment.

Responsibilities

• Supervise day-to-day activities of a team of Sales Support to ensure effective client support and adherence to SLAs
• Monitor and review performance metrics and staff-related matters to support team development and engagement
• Conduct regular performance reviews with team members and ensure adherence to the performance management process
• Identify and develop succession plans for potential leaders within the team to maintain a strong talent pipeline
• Facilitate management meetings and team huddles to keep the team informed about business updates and motivate team members
• Lead internal operational reviews and alignment meetings with clients and sales counterparts to achieve desired business outcomes
• Collaborate with cross-functional teams to optimize processes and systems that enhance the customer experience for assigned clients
• Maintain clear and timely communication with sales support teams and clients to meet customer expectations and resolve escalations

Job description

Job Title

Associate Manager, B2B Sales Support

Job Description

The Associate Manager, B2B Sales Support is responsible for supervising the daily activities of the Sales Support team to ensure effective client support and adherence to Service Level Agreements (SLAs). This position manages team performance, conducts workload analysis, and engages with clients/sales teams to align on Key Performance Indicators (KPIs) while driving execution and delivering on strategic objectives. Through effective leadership and communication, he/she/they facilitate a positive team environment to meet client needs in a dynamic and diverse setting.

Responsibilities

• Supervise day-to-day activities of a team of Sales Support to ensure effective client support and adherence to Service Level Agreements (SLAs)
• Monitor and review performance metrics and staff-related matters to support team development and engagement
• Conduct regular performance reviews with team members and ensure adherence to the performance management process
• Identify and develop succession plans for potential leaders within the team to maintain a strong talent pipeline
• Facilitate management meetings and team huddles to keep the team informed about business updates and motivate team members
• Lead internal operational reviews and alignment meetings with clients and sales counterparts to achieve desired business outcomes
• Collaborate with cross-functional teams to optimize processes and systems that enhance the customer experience for assigned clients
• Maintain clear and timely communication with sales support teams and clients to meet customer expectations and resolve escalations

Location

MYS KL Sentral - NU Tower 2, Level 21, 30, 31, 38 & 40

Language Requirements

Language Requirements:
Time Type: Full time

Mission

Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. Company Overview: We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix. Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.