Inside Sales & Account Growth Specialist

Seahub Asia Malaysia; Kuala Lumpur; Remote; MYR 89,000 - 134,000; Full time

Job summary

Jora Malaysia is seeking an Account Manager to manage customer accounts and deliver an excellent experience by building strong relationships across all communication channels, including phone and WhatsApp/Telegram. You will maintain accurate client records, own performance metrics, and support team and company goals.

The role requires at least 2 years in Account Management or B2C Sales, with strong English, Mandarin and Bahasa Malaysia, and a proactive, consultative sales approach.

Qualifications

• Minimum 2 years of relevant experience in Account Management or B2C Sales.
• Strong command of English, Mandarin and Bahasa Malaysia.
• Good negotiation skills with ability to resolve issues and customer concerns.
• Sense of ownership and pride in performance and impact on company success.
• Strong organizational, planning, problem-solving and decision-making skills.
• Proactive communicator with a consultative sales approach.
• Self-motivated with an aggressive sales mindset to achieve results.

Responsibilities

• Manage customer accounts effectively, providing a great experience and building loyalty.
• Maintain accurate records of client engagement.
• Uphold professionalism across all channels (phone, WhatsApp/Telegram).
• Provide excellent customer experience through a consultative approach.
• Be a strong team player and support company goals.
• Take ownership of performance by evaluating key metrics.
• Be agile to change and continuously develop knowledge and skills through workshops.
• Work hours: Monday-Friday, 12 pm - 9 pm.

Skills

Account Management

B2C Sales

Negotiation

Communication

Multitasking

Team Player

Ownership Mindset

Job description

Jora Malaysia is seeking an Account Manager to manage customer accounts and deliver an excellent experience by building strong relationships across all communication channels, including phone and WhatsApp/Telegram. You will maintain accurate client records, own performance metrics, and support team and company goals.

The role requires at least 2 years in Account Management or B2C Sales, with strong English, Mandarin and Bahasa Malaysia, and a proactive, consultative sales approach.