Desktop Engineer

Teleperformance; Bayan Lepas; On-site; MYR 42,000 - 58,000; Full time

Job summary

Jora Malaysia is seeking a technically skilled IT professional to provide end-user support and maintain desktop infrastructure, ensuring smooth operations across the organization. You will troubleshoot hardware and software issues, manage user access, and deliver efficient IT solutions to support business processes.

The successful candidate should possess strong problem-solving abilities, good communication skills, and a passion for delivering excellent IT support.

Qualifications

• Diploma or Bachelor’s in IT/CS or related field
• 3 years of desktop support or helpdesk experience
• Strong Windows OS and Microsoft Office knowledge
• Experience with AD and IT support tools is a plus
• Basic networking concepts incl. TCP/IP, DNS, VPN, and LAN/Wi‑Fi troubleshooting
• Good communication and problem-solving skills
• Ability to manage multiple tasks and prioritise
• Customer-focused mindset with ownership and follow-through
• Ability to work independently and in a team

Responsibilities

• Provide technical support and troubleshooting for desktops, laptops, printers, and peripherals
• Install, configure, and maintain operating systems, software, and hardware
• Diagnose and resolve hardware, software, network, and system issues promptly
• Set up user accounts, manage access, and configure systems per business needs
• Support onboarding/offboarding including device setup and recovery
• Monitor desktop systems for performance, security, and reliability
• Assist with software updates, patches, and upgrades
• Troubleshoot LAN/Wi‑Fi and VPN connectivity issues
• Document incidents, resolutions, assets and procedures
• Collaborate with IT teams and vendors to resolve complex issues
• Provide guidance to end users to improve IT experience

Skills

Customer-focused mindset

Strong communication

Analytical problem-solving

Ownership & accountability

Time management

Education

Diploma or Bachelor’s degree in Information Technology, Computer Science, or related field

Tools

Active Directory

IT support tools

VPN

LAN/Wi‑Fi troubleshooting

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

The ideal candidate is a technically skilled and customer-focused IT professional who will provide end-user support and ensure smooth operation of desktop infrastructure within the organisation. This role is responsible for troubleshooting hardware and software issues, maintaining IT systems, managing user access, and delivering efficient technical solutions to support business operations. The successful candidate should have strong problem-solving skills, good communication abilities, and a passion for providing excellent IT support.

Overview

The ideal candidate is a technically skilled and customer-focused IT professional who will provide end-user support and ensure smooth operation of desktop infrastructure within the organisation. This role is responsible for troubleshooting hardware and software issues, maintaining IT systems, managing user access, and delivering efficient technical solutions to support business operations. The successful candidate should have strong problem-solving skills, good communication abilities, and a passion for providing excellent IT support.

Responsibilities

• Provide technical support and troubleshooting assistance for desktops, laptops, printers, and other IT peripherals

• Install, configure, and maintain operating systems, software applications, and hardware devices

• Diagnose and resolve hardware, software, network, and system-related issues in a timely manner

• Perform user account setup, access management, and system configuration based on business requirements

• Support IT onboarding and offboarding activities, including device setup, deployment, and recovery

• Monitor and maintain desktop systems to ensure optimal performance, security, and reliability

• Assist with software installation, updates, patches, and system upgrades

• Troubleshoot basic network connectivity issues, including LAN, Wi-Fi, and VPN-related problems

• Maintain accurate documentation of incidents, resolutions, IT assets, and technical procedures

• Collaborate with internal IT teams and external vendors to resolve complex technical issues

• Provide guidance and technical support to end users to improve overall IT experience

Requirements / Qualifications

• Diploma or Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent practical experience)

• Minimum 2–3 years of experience in desktop support, IT helpdesk, or technical support roles

• Strong knowledge of Windows operating systems, Microsoft Office applications, and hardware troubleshooting

• Experience with user account management, Active Directory, and IT support tools is an advantage

• Basic understanding of networking concepts, including TCP/IP, DNS, VPN, and LAN/Wi-Fi troubleshooting

• Strong analytical and problem-solving skills with attention to detail

• Good communication skills with the ability to support users with different technical backgrounds

• Ability to manage multiple tasks and prioritise issues based on urgency and business impact

• Customer-focused mindset with strong ownership and follow-through

• Ability to work independently and as part of a team