Infrastructure Operations Engineer – Shift & Onsite

JOHNSON MATTHEY SERVICES SDN. BHD.; Kuala Lumpur; On-site; MYR 90,000 - 120,000; Full time

Benefits offered by this job

EPF Employer contribution 15%

Life Insurance (Dependents)

Medical Coverage for Dependents

Dental and Optical Claims (Employee)

Competitive annual incentive plan with

Job summary

JOHNSON MATTHEY SERVICES SDN. BHD. in Kuala Lumpur is seeking an Infrastructure Operations Engineer to support infrastructure remotely and onsite in a shift-based model.

You will coordinate with cross-functional teams, perform Microsoft monthly server patching, and participate in Major Incident Management, including out-of-hours resolution and service restoration. You will assist L3 teams by updating documentation, troubleshooting issues, and implementing approved resolutions.

Qualifications

• Recognised IT qualification is required.
• Experience with virtualization technologies (VMware) and Windows Server.
• Cloud computing experience withAzure and AWS.
• Familiarity with Linux (RHEL/SUSE).
• Experience with Veeam and PowerShell for day-to-day ops.
• Strong monthly patching experience on Microsoft platforms.
• Understanding of ITIL principles and practices.
• Willingness to rotate to cover EMEA hours and onsite duties.

Responsibilities

• Support infrastructure remotely and with cross-cultural teams.
• Collaborate on projects with Johnson Matthey employees and external organizations.
• Perform Microsoft monthly patching for all servers.
• Participate in Major Incident Management including out-of-hours incident resolution.
• Update and maintain L3 documentation as per JM standards.
• Analyze, troubleshoot, and implement approved resolutions.
• Carry out other duties within skills and company policy.

Skills

VMware

Windows Server

Azure

AWS

Linux (RHEL/SUSE)

Veeam

PowerShell

Patch management

ITIL

EMEA hours rotation

Shift-based onsite

Education

Recognised IT qualification

Job description

JOHNSON MATTHEY SERVICES SDN. BHD. in Kuala Lumpur is seeking an Infrastructure Operations Engineer to support infrastructure remotely and onsite in a shift-based model.

You will coordinate with cross-functional teams, perform Microsoft monthly server patching, and participate in Major Incident Management, including out-of-hours resolution and service restoration. You will assist L3 teams by updating documentation, troubleshooting issues, and implementing approved resolutions.