Data Center Operations Engineer — 24/7 Shift Technician

Aolani Cloud; Kuala Lumpur; On-site; MYR 60,000 - 100,000; Full time

Job summary

Jora Malaysia is seeking a detail-oriented Data Center Operations Engineer to join its global infrastructure team. The role oversees daily operational excellence of data center facilities, maintaining health, security, and efficiency of hardware and infrastructure powering services.

The candidate will join a 24/7 rotational shift, performing hands-on maintenance, incident, and change management, with a focus on uptime and reliability across servers and networking gear.

Qualifications

• Diploma or Degree in Information Technology, Computer Science, Engineering, or a related field.
• Demonstrable understanding of computer and server hardware components.
• Strong problem-solving skills with the ability to work logically and methodically under pressure.
• Excellent team player with strong communication skills and a customer-centric mindset.
• Willingness and ability to work in a 24/7 rotational shift environment and lift up to 20 kgs.

Responsibilities

• Infrastructure Support & Maintenance: Install, decommission, and relocate servers, network devices, and storage arrays; perform troubleshooting and component replacement (e.g., DIMMs, HDDs, PSUs).
• Structured Cabling: Manage physical network cabling (copper and fiber) per standards for optimal performance and airflow.
• Incident Management: Act as first responder to hardware/facility incidents; manage tasks through ticketing system; resolve through SOPs.
• Change Management: Execute planned change tasks and maintenance activities with minimal service impact.
• Facility Monitoring: Regular inspections of power, cooling and environment; report anomalies or risks to facility integrity.
• Inventory & Asset Management: Track data center assets from receipt to disposal; ensure inventory accuracy.
• Operational Excellence: Gather data on space, power, cooling; suggest optimization strategies.
• Security & Compliance: Enforce physical security protocols; manage access and on-site vendors.
• Document and share: contribute to team knowledge base.

Skills

Hardware components

Troubleshooting

Team player

Communication

24/7 shift

Lifting 20 kg

Education

Diploma or Degree in IT/CS/Engineering

Tools

Jira

ServiceNow

DCIM tools

Job description

Jora Malaysia is seeking a detail-oriented Data Center Operations Engineer to join its global infrastructure team. The role oversees daily operational excellence of data center facilities, maintaining health, security, and efficiency of hardware and infrastructure powering services.

The candidate will join a 24/7 rotational shift, performing hands-on maintenance, incident, and change management, with a focus on uptime and reliability across servers and networking gear.