Industrial Projects Executive: Freight Forwarding & CX

DHL Global Forwarding; Subang Jaya; On-site; MYR 60,000 - 90,000; Full time

Job summary

DHL Global Forwarding in Malaysia is seeking an Industrial Projects Executive to oversee complex shipments, coordinate operations, and ensure service excellence for key accounts. You will monitor progress, resolve issues, and coordinate with carriers and internal teams to deliver seamless shipments.

The role requires a Bachelor’s degree and at least 2 years in freight forwarding, with strong negotiation and communication skills.

Qualifications

• Bachelor’s Degree in any field.
• Minimum 2 years of experience in Freight Forwarding industry, Oil & Gas or Out of Gauge logistics is a plus.
• Negotiation and interpersonal skills.
• Proficiency in Written & Spoken English.
• Customer-facing and interaction skills.
• Strong negotiation, conflict resolution, and stakeholder communication.
• Based at USJ, Selangor.

Responsibilities

• Provide full range of customer service to Key Account customers and contracted services.
• Prepare written communications for information requests or complaint resolution.
• Proactively inform customers on shipment delays and service issues.
• Open job in CW1 and comply with CW1 SOP data entry and quality.
• Coordinate with approved vendor/carrier for booking and trucking.
• Coordinate day-to-day enquiries, shipment activities and reporting.

Skills

Negotiation

Interpersonal skills

Customer service

Communication skills

Education

Bachelor’s Degree

Job description

DHL Global Forwarding in Malaysia is seeking an Industrial Projects Executive to oversee complex shipments, coordinate operations, and ensure service excellence for key accounts. You will monitor progress, resolve issues, and coordinate with carriers and internal teams to deliver seamless shipments.

The role requires a Bachelor’s degree and at least 2 years in freight forwarding, with strong negotiation and communication skills.