Industrial Projects Logistics Lead

DHL Global Forwarding; Bintulu; On-site; MYR 56,000 - 89,000; Full time

Job summary

DHL Global Forwarding in Malaysia seeks a customer-focused logistics professional to support key accounts in the Industrial Project sector. The role centers on coordinating shipments, updating clients, and ensuring service excellence from order to delivery.

You will work with multiple internal teams to resolve customer inquiries, create shipment jobs in CW1, and uphold HSSE standards while driving KPI performance in a fast-paced environment.

Qualifications

• Diploma and/or Degree in Logistics, Transportation, and/or Business Studies with minor in logistics and supply chain.
• Experience with a minimum of 2 years in freight forwarding, logistics operations, industrial projects or customer service functions.
• Proficiency in Microsoft Office (Word, Excel & PowerPoint).
• This position is located at Bintulu, Sarawak, Malaysia.

Responsibilities

• Manage end-to-end customer service activities including shipment bookings and inquiries.
• Act as the key contact for customer operational matters, ensuring timely issue resolution.
• Create and manage shipment jobs in CW1 with data accuracy.
• Coordinate transportation and shipment arrangements with carriers and service providers.
• Collaborate with Operations, Carrier Management, CDZ, Business Development, Billing, Finance and external partners.
• Prepare quotations and support service delivery performance against KPIs and SLAs.
• Contribute to process improvements and provide operational backup when needed.
• Ensure compliance with HSSE standards and company policies.

Skills

Customer service mindset

Communication

Stakeholder management

Problem solving

Coordination

Organizational skills

Attention to detail

Education

Diploma and/or Degree in Logistics, Transportation, and/or Business Studies with minor in logistics and supply chain

Tools

Microsoft Office

Job description

DHL Global Forwarding in Malaysia seeks a customer-focused logistics professional to support key accounts in the Industrial Project sector. The role centers on coordinating shipments, updating clients, and ensuring service excellence from order to delivery.

You will work with multiple internal teams to resolve customer inquiries, create shipment jobs in CW1, and uphold HSSE standards while driving KPI performance in a fast-paced environment.