Executive, Industrial Projects (Customer Service)

DHL Global Forwarding; Bintulu; Sur place; MYR 56 000 - 89 000; Plein temps

Résumé du poste

DHL Global Forwarding in Malaysia seeks a customer-focused logistics professional to support key accounts in the Industrial Project sector. The role centers on coordinating shipments, updating clients, and ensuring service excellence from order to delivery.

You will work with multiple internal teams to resolve customer inquiries, create shipment jobs in CW1, and uphold HSSE standards while driving KPI performance in a fast-paced environment.

Qualifications

• Diploma and/or Degree in Logistics, Transportation, and/or Business Studies with minor in logistics and supply chain.
• Experience with a minimum of 2 years in freight forwarding, logistics operations, industrial projects or customer service functions.
• Proficiency in Microsoft Office (Word, Excel & PowerPoint).
• This position is located at Bintulu, Sarawak, Malaysia.

Responsabilités

• Manage end-to-end customer service activities including shipment bookings and inquiries.
• Act as the key contact for customer operational matters, ensuring timely issue resolution.
• Create and manage shipment jobs in CW1 with data accuracy.
• Coordinate transportation and shipment arrangements with carriers and service providers.
• Collaborate with Operations, Carrier Management, CDZ, Business Development, Billing, Finance and external partners.
• Prepare quotations and support service delivery performance against KPIs and SLAs.
• Contribute to process improvements and provide operational backup when needed.
• Ensure compliance with HSSE standards and company policies.

Connaissances

Customer service mindset

Communication

Stakeholder management

Problem solving

Coordination

Organizational skills

Attention to detail

Formation

Diploma and/or Degree in Logistics, Transportation, and/or Business Studies with minor in logistics and supply chain

Outils

Microsoft Office

Description du poste

Join DHL Global Forwarding and become part of a dynamic team supporting a strategic key account within the Industrial Project sector. We are looking for a customer-focused and detail-oriented professional who enjoys coordinating logistics operations, managing stakeholder relationships and delivering exceptional service excellence.

Job Responsibilities

• Manage end-to-end customer service activities, including shipment bookings, customer inquiries, supply requests and customized service solutions.
• Act as the key point of contact for customer operational matters, ensuring timely issue resolution and effective communication.
• Create and manage shipment jobs in CargoWise One (CW1) while maintaining data accuracy and compliance with operational procedures.
• Coordinate transportation and shipment arrangements with carriers, vendors and service providers.
• Collaborate closely with Operations, Trucking, Carrier Management, Custom Declaration (CDZ), Business Development, Billing, Finance teams and external partners to ensure smooth execution of shipments.
• Prepare quotations and support service delivery performance in line with customer KPIs and service level agreements.
• Contribute to process improvement initiatives and provide operational backup support when required.
• Ensure compliance with Health, Safety, Security and Environment (HSSE) standards and company policies.

We are expecting the incumbent to meet these requirements

• Diploma and/or Degree in Logistics, Transportation, and/or Business Studies with minor in logistics and supply chain
• Experience with minimum 2 years’ in freight forwarding, logistics operations, industrial projects or customer service functions.
• Strong customer service mindset with excellent communication and stakeholder management skills.
• Good problem-solving, coordination and organizational abilities.
• Detail-oriented with a strong focus on accuracy and quality.
• Ability to thrive in a fast-paced operational environment.
• Experience supporting Oil & Gas, Energy, or Industrial sector customers will be an added advantage.
• Proficiency in Microsoft Office (Word, Excel & PowerPoint)
• This position is located at Bintulu, Sarawak.

We are committed to equal opportunity and reject any forms of discrimination. The basis for employee selection at DHL Group is qualification, performance, skills and experience.

We apologize if you are not contacted. Only shortlisted candidates will be contacted to proceed with pre-screening. Thank you for choosing DHL Global Forwarding as your Employer of Choice.