Executive, Industrial Projects

DHL Global Forwarding; Subang Jaya; On-site; MYR 60,000 - 90,000; Full time

Job summary

DHL Global Forwarding in Malaysia is seeking an Industrial Projects Executive to oversee complex shipments, coordinate operations, and ensure service excellence for key accounts. You will monitor progress, resolve issues, and coordinate with carriers and internal teams to deliver seamless shipments.

The role requires a Bachelor’s degree and at least 2 years in freight forwarding, with strong negotiation and communication skills.

Qualifications

• Bachelor’s Degree in any field.
• Minimum 2 years of experience in Freight Forwarding industry, Oil & Gas or Out of Gauge logistics is a plus.
• Negotiation and interpersonal skills.
• Proficiency in Written & Spoken English.
• Customer-facing and interaction skills.
• Strong negotiation, conflict resolution, and stakeholder communication.
• Based at USJ, Selangor.

Responsibilities

• Provide full range of customer service to Key Account customers and contracted services.
• Prepare written communications for information requests or complaint resolution.
• Proactively inform customers on shipment delays and service issues.
• Open job in CW1 and comply with CW1 SOP data entry and quality.
• Coordinate with approved vendor/carrier for booking and trucking.
• Coordinate day-to-day enquiries, shipment activities and reporting.

Skills

Negotiation

Interpersonal skills

Customer service

Communication skills

Education

Bachelor’s Degree

Job description

We are seeking a motivated and customer-focused Industrial Projects Executive with a strong background in the freight forwarding industry. In this role, you will be at the heart of delivering exceptional customer service, overseeing the execution and coordination of complex shipments, and ensuring seamless operational performance. You'll work closely with customers and stakeholders to monitor shipment progress, proactively resolve issues, and consistently achieve service excellence in line with established KPIs.

Key Responsibilities

• Provide the full suite of customer service offerings (including bookings, enquiries, supply requests) to Key Account customers in addition to customised contracted services (eg Reporting etc)
• Prepare written correspondence to customers when required to furnish information requested by customers or in dealing with complaint resolution.
• Proactively inform customers on shipment delays and potential service failures.
• Open job in CW1 and comply all CW1 SOP process including all data entry and data quality.
• Work closely with approved vendor or carrier for booking and trucking of shipment arrangement.
• Co-ordinate with Inter-Department Trucking/Operation/Custom Declaration/Carrier Management & Business Development / Billing / Finance.
• Co-ordinate day to day enquiries and shipment activities and reporting.

Job Requirements

• Bachelor’s Degree in any field
• Minimum 2 years of experience in Freight Forwarding industry, experience in Oil & Gas or Out of Gauge logistics will be an added advantage.
• Negotiation and interpersonal skills
• Proficiency in Communication – Written & Spoken English
• Customer-facing and interaction skills
• Strong negotiation, conflict resolution, and stakeholder communication skills.
• This position is to be based at USJ, Selangor.

Why Join Us

• Be part of the world's leading logistics company.
• Work with a diverse portfolio of customers across various industries.
• Attractive remuneration and performance-based incentives.
• Opportunities for career growth and professional development.
• Collaborative and inclusive work environment.

We are committed to equal opportunity and reject any forms of discrimination. The basis for employee selection at DHL Group is qualification, performance, skills and experience.

We apologize if you are not contacted. Only shortlisted candidates will be contacted to proceed with pre-screening.

Thank you for choosing DHL Global Forwarding as your Employer of Choice.