Air Freight Import Specialist: End-to-End Shipments

DHL Global Forwarding; Johor Bahru; On-site; MYR 72,000 - 108,000; Full time

Job summary

DHL Global Forwarding in Malaysia seeks an Air Freight Operations professional to own customer shipments end-to-end, coordinating with customers, operations, and our global network from booking to delivery, ensuring accuracy and compliance.

Based in Medini Iskandar, Johor, the role requires 2–4 years in airfreight or logistics, strong communication, and proficiency with logistics systems and MS Office. You will manage shipments across domestic, international air freight, and related services.

Qualifications

• This role requires a Diploma or Degree in Logistics, Supply Chain, or a related field.
• 2–4 years of experience in airfreight or logistics operations is preferred.
• Strong knowledge of airfreight processes, customs regulations, and documentation.
• Good communication and stakeholder management skills; ability to perform under pressure.

Responsibilities

• Customer Order Management and end-to-end shipment ownership.
• Receive, validate, and process customer booking requests timely and accurately.
• Execute shipments across Domestic, International Road Freight, Air Freight, and related services.
• Coordinate booking arrangements with airlines, gateways, and internal operations teams.
• Ensure completeness and accuracy of shipment details and documentation.
• Maintain compliance with local and international regulations and DHL SOPs.

Skills

Strong communication

Stakeholder management

Customer service orientation

Team collaboration

Education

Diploma or Degree in Logistics, Supply Chain, or related field

Tools

MS Office

Logistics systems

Job description

DHL Global Forwarding in Malaysia seeks an Air Freight Operations professional to own customer shipments end-to-end, coordinating with customers, operations, and our global network from booking to delivery, ensuring accuracy and compliance.

Based in Medini Iskandar, Johor, the role requires 2–4 years in airfreight or logistics, strong communication, and proficiency with logistics systems and MS Office. You will manage shipments across domestic, international air freight, and related services.