Industrial Projects Exec — Freight Forwarding & Success

Deutsche Post; Subang Jaya; On-site; MYR 60,000 - 96,000; Full time

Job summary

DHL Global Forwarding in Malaysia is seeking an Industrial Projects Executive to support high-priority shipments from USJ, Selangor. You will deliver top-tier customer service, track shipment progress, and coordinate with carriers and internal teams to ensure timely, compliant operations.

The role requires a Bachelor's degree and at least 2 years in Freight Forwarding, with strong English communication and stakeholder liaison skills.

Qualifications

• Bachelor's degree in any field.
• Minimum 2 years of experience in Freight Forwarding.
• Proficiency in written and spoken English.

Responsibilities

• Provide the full suite of customer service offerings to Key Account customers, including bookings and enquiries.
• Prepare written correspondence for customers and for complaint resolution.
• Proactively inform customers on shipment delays and potential service failures.
• Open job in CW1 and comply with CW1 SOP including data entry and data quality.
• Coordinate with approved vendor/carrier for booking and trucking of shipments.
• Coordinate with Inter-Department Trucking/Operation/Customs/Carrier Management & Business Development/Billing/Finance.
• Coordinate day-to-day enquiries and shipment activities and reporting.

Skills

Negotiation

Interpersonal skills

English communication

Customer-facing

Stakeholder communication

Education

Bachelor's degree

Job description

DHL Global Forwarding in Malaysia is seeking an Industrial Projects Executive to support high-priority shipments from USJ, Selangor. You will deliver top-tier customer service, track shipment progress, and coordinate with carriers and internal teams to ensure timely, compliant operations.

The role requires a Bachelor's degree and at least 2 years in Freight Forwarding, with strong English communication and stakeholder liaison skills.