Executive, Industrial Projects (Customer Service)

DHL Global Forwarding; Bintulu; On-site; MYR 40,000 - 64,000; Full time

Job summary

DHL Global Forwarding in Malaysia is seeking a customer-focused logistics professional for an on-site role in Bintulu, Sarawak. You will manage end-to-end customer service activities, coordinate shipments, and liaise with multiple teams to ensure on-time, compliant deliveries.

You will use CargoWise One to create shipment jobs, prepare quotes, and support KPI-driven service delivery while maintaining data accuracy and HSSE compliance.

Qualifications

• Diploma or degree in logistics, transportation or business studies
• Experience: minimum 2 years in freight forwarding, logistics operations, industrial projects or customer service
• Strong customer service mindset with excellent communication and stakeholder management
• Good problem-solving, coordination and organizational abilities
• Detail-oriented with a focus on accuracy and quality
• Ability to thrive in a fast-paced operational environment
• Experience serving Oil & Gas, Energy or Industrial sector is a plus

Responsibilities

• Manage end-to-end customer service activities including shipment bookings, inquiries and supply requests
• Serve as the main contact for customer operational matters with timely resolution and clear communication
• Create and manage shipment jobs in CargoWise One (CW1)
• Coordinate transportation and shipment arrangements with carriers, vendors and service providers
• Collaborate with Operations, Trucking, Carrier Management, CDZ, Business Development, Billing, Finance and partners to ensure smooth shipments
• Prepare quotations and support service delivery against customer KPIs and SLAs
• Contribute to process improvements and provide operational backup as needed
• Ensure HSSE standards and company policies are followed

Skills

Customer service

Communication

Stakeholder management

Problem solving

Coordination

Organizational abilities

Detail oriented

Microsoft Office

Education

Logistics/Transportation/Business Studies

Tools

CargoWise One (CW1)

Job description

Job Post as following:

Join DHL Global Forwarding and become part of a dynamic team supporting a strategic key account within the Industrial Project sector. We are looking for a customer-focused and detail-oriented professional who enjoys coordinating logistics operations, managing stakeholder relationships and delivering exceptional service excellence.

Job Responsibilities:

• Manage end-to-end customer service activities, including shipment bookings, customer inquiries, supply requests and customized service solutions.
• Act as the key point of contact for customer operational matters, ensuring timely issue resolution and effective communication.
• Create and manage shipment jobs in CargoWise One (CW1) while maintaining data accuracy and compliance with operational procedures.
• Coordinate transportation and shipment arrangements with carriers, vendors and service providers.
• Collaborate closely with Operations, Trucking, Carrier Management, Custom Declaration (CDZ), Business Development, Billing, Finance teams and external partners to ensure smooth execution of shipments.
• Prepare quotations and support service delivery performance in line with customer KPIs and service level agreements.
• Contribute to process improvement initiatives and provide operational backup support when required.
• Ensure compliance with Health, Safety, Security and Environment (HSSE) standards and company policies.

Requirements:

• Diploma and/or Degree in Logistics, Transportation, and/or Business Studies with minor in logistics and supply chain
• Experience with minimum 2 years’ in freight forwarding, logistics operations, industrial projects or customer service functions.
• Strong customer service mindset with excellent communication and stakeholder management skills.
• Good problem-solving, coordination and organizational abilities.
• Detail-oriented with a strong focus on accuracy and quality.
• Ability to thrive in a fast-paced operational environment.
• Experience supporting Oil & Gas, Energy, or Industrial sector customers will be an added advantage.
• Proficiency in Microsoft Office (Word, Excel & PowerPoint)
• This position is located at Bintulu, Sarawak.

We are committed to equal opportunity and reject any forms of discrimination. The basis for employee selection at DHL Group is qualification, performance, skills and experience.

We apologize if you are not contacted. Only shortlisted candidates will be contacted to proceed with pre-screening. Thank you for choosing DHL Global Forwarding as your Employer of Choice.