Executive, Industrial Projects (Customer Service)

Joinimagine; Bintulu; On-site; MYR 61,000 - 100,000; Full time

Job summary

DHL Global Forwarding in Malaysia is seeking a customer-focused logistics professional to coordinate end-to-end shipments, bookings, and inquiries from the Bintulu, Sarawak area. You will act as the main contact for operational matters and ensure timely resolutions with suppliers, carriers, and internal teams.

You will create and manage shipment jobs in CargoWise One, maintaining data accuracy and complying with procedures while supporting service delivery and KPIs.

Qualifications

• Diploma or degree in Logistics, Transportation, and/or Business Studies with minor in logistics and supply chain.
• Minimum 2 years of experience in freight forwarding, logistics operations, industrial projects, or customer service.
• Strong customer service mindset with excellent communication and stakeholder management skills.
• Detail-oriented with a strong focus on accuracy and quality.
• Ability to thrive in a fast-paced operational environment.
• Experience supporting Oil & Gas, Energy, or Industrial sector is a plus.
• Proficiency in Microsoft Office (Word, Excel & PowerPoint).

Responsibilities

• Manage end-to-end customer service activities, including shipment bookings, customer inquiries, supply requests and customized service solutions.
• Act as the key point of contact for customer operational matters, ensuring timely issue resolution and effective communication.
• Create and manage shipment jobs in CargoWise One (CW1) while maintaining data accuracy and compliance with operational procedures.
• Coordinate transportation and shipment arrangements with carriers, vendors and service providers.
• Collaborate closely with Operations, Trucking, Carrier Management, Custom Declaration (CDZ), Business Development, Billing, Finance teams and external partners to ensure smooth execution of shipments.
• Prepare quotations and support service delivery performance in line with customer KPIs and service level agreements.
• Contribute to process improvement initiatives and provide operational backup support when required.
• Ensure compliance with Health, Safety, Security and Environment (HSSE) standards and company policies.

Skills

Customer service mindset

Excellent communication

Stakeholder management

Problem-solving

Coordination

Organizational abilities

Attention to detail

MS Office

Education

Diploma/Degree in Logistics or related field w/ minor in logistics and supply chain

Tools

CargoWise One (CW1)

Job description

Join DHL Global Forwarding and become part of a dynamic team supporting a strategic key account within the Industrial Project sector. We are looking for a customer-focused and detail-oriented professional who enjoys coordinating logistics operations, managing stakeholder relationships and delivering exceptional service excellence.

Job Responsibilities:

• Manage end-to-end customer service activities, including shipment bookings, customer inquiries, supply requests and customized service solutions.
• Act as the key point of contact for customer operational matters, ensuring timely issue resolution and effective communication.
• Create and manage shipment jobs in CargoWise One (CW1) while maintaining data accuracy and compliance with operational procedures.
• Coordinate transportation and shipment arrangements with carriers, vendors and service providers.
• Collaborate closely with Operations, Trucking, Carrier Management, Custom Declaration (CDZ), Business Development, Billing, Finance teams and external partners to ensure smooth execution of shipments.
• Prepare quotations and support service delivery performance in line with customer KPIs and service level agreements.
• Contribute to process improvement initiatives and provide operational backup support when required.
• Ensure compliance with Health, Safety, Security and Environment (HSSE) standards and company policies.

We are expecting the incumbent to meet these requirements:

• Diploma and/or Degree in Logistics, Transportation, and/or Business Studies with minor in logistics and supply chain
• Experience with minimum 2 years’ in freight forwarding, logistics operations, industrial projects or customer service functions.
• Strong customer service mindset with excellent communication and stakeholder management skills.
• Good problem-solving, coordination and organizational abilities.
• Detail-oriented with a strong focus on accuracy and quality.
• Ability to thrive in a fast-paced operational environment.
• Experience supporting Oil & Gas, Energy, or Industrial sector customers will be an added advantage.
• Proficiency in Microsoft Office (Word, Excel & PowerPoint)
• This position is located at Bintulu, Sarawak.

We are committed to equal opportunity and reject any forms of discrimination. The basis for employee selection at DHL Group is qualification, performance, skills and experience.

We apologize if you are not contacted. Only shortlisted candidates will be contacted to proceed with pre-screening. Thank you for choosing DHL Global Forwarding as your Employer of Choice.