Indonesian-Speaking Trust & Safety Associate

Accenture PLC; Kuala Lumpur; On-site; MYR 48,000 - 72,000; Full time

Job summary

Accenture in Malaysia is hiring for a Content Moderation role requiring Indonesian language proficiency. Training is provided. The position is open to Malaysian citizens or those with valid working rights in Malaysia.

You will analyze user profiles, audio, video, and text content per client guidelines, using specialized tools and processes. The work may involve exposure to sensitive content and shifts common in Trust & Safety roles.

Qualifications

• Strong coping, emotional resilience, and stress-management skills.
• Excellent comprehension, communication, with proficiency in the Indonesian language.
• Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies
• Strong attention to detail
• Comfort synthesizing and analyzing information from multiple streams
• Strong critical thinking and decision-making skills

Responsibilities

• Review, classify and/or remove, work with, view, or proactively engage with content according to client guidelines, using specific tools and channels
• Understand and remain updated on changing client policies and guidelines Stay up-to-date with industry trends, identified generative AI shortcomings and advancements in content moderation and/or responsible AI regulations, governance, policy, and consulting work.
• Investigate, resolve, and relay complex content issues to the broader Trust and Safety team
• Develop and execute prompt strategies to interrogate large language models on various topics related to responsible AI, including medical advice, legal advice, and other sensitive areas.
• Analyze the model’s responses for appropriateness, inappropriateness, refusal to answer, or appending DISCLAIMERS to the response according to client definitions and guidance.
• Collaborate with other team members to create a comprehensive understanding of responsible AI issues based on a model’s responses.
• Contribute to the development of best practices and guidelines for content moderation and responsible AI governance and policy

Skills

Indonesian language

Resilience

Attention to detail

Critical thinking

Job description

Accenture in Malaysia is hiring for a Content Moderation role requiring Indonesian language proficiency. Training is provided. The position is open to Malaysian citizens or those with valid working rights in Malaysia.

You will analyze user profiles, audio, video, and text content per client guidelines, using specialized tools and processes. The work may involve exposure to sensitive content and shifts common in Trust & Safety roles.