Assisted Sales Advisor - Bahasa Melayu & English

TP; Seberang Perai; On-site; MYR 36,000 - 72,000; Full time

Job summary

TP in Malaysia is seeking an Assisted Sales Advisor to handle direct marketing, sales and order fulfillment for client products via web and telesales channels.

The role requires fluent English and Bahasa Malaysia, strong CRM and data skills, and 1–3 years in BPO inbound sales with a track record of closing deals and generating leads.

Qualifications

• Fluent in English and Bahasa Malaysia (C1 level) in listening, reading and writing.
• 1–3 years of BPO inbound sales experience or related sales roles with proven sales achievements.
• Experience leading a sales team or supervising staff.
• Knowledge of CRM systems and ability to use sales dashboards.

Responsibilities

• Provide inbound and/or outbound sales support for client’s product orders.
• Assist Sales Advisors and support two hardware types.
• Provide call-related services including pre-sales consultative solutions and product feature explanations to customers.
• Log orders and Save For Later opportunities accurately.
• Aim for high customer satisfaction scores and drive incremental revenue.

Skills

Communication skills

Fluent in English

Bahasa Malaysia

Negotiation skills

Typing speed

CRM tools

Sales analytics

Tools

CRM tools

Excel

Numbers

Job description

The Assisted Sales Advisor is responsible for the direct marketing, sales and fulfillment of client's products and services to existing and new customers. The Assisted Sales Advisor uses both the Web and the Telesales channel to fulfill Customer requests for client's products as well as third party products to its customers. The advisor organization will interact with the Supplier through the Client Manager

Qualifications

Requirements/Skill

• Communication Skills: Exceptional verbal and written communication, including negotiation and presentation skills. Fluent in English and Bahasa Malaysia (C1 Level) in terms of listening, reading and writing via Hallo Ai

Product Background:

• Preferably technology savvy and familiar with mobile operating system, or comparable technology
• Should achieve 60-80 words per minute (WPM) during the typing exam
• With BPO Inbound Sales working experience of at least 1-3 years (Voice) or any sales‑related roles. With proven track record of sales achievement, ability to close deals and generate lead.
• Leadership and Team Management Skills: Preferably with at least 1-3 years Supervisory working experience (BPO Inbound Sales) background managing a sales team.
• Industry Knowledge:
• Should have a knowledge of the BPO industry, particularly in the context of Sales in customer service.
• Analytical and Reporting Skills
• Should have the ability to analyze sales data and be able to identify trends. Proficient in using CRM tools, excel, numbers, Sale performance dashboards.
• Must have managed a line of business with CSAT/NPS, and Sale Rate as primary KPIs
• Problem-Solving and Decision Making:
• With strong critical thinking, problem solving abilities and decision making skills to address sales challenges.
• Should have an idea on root‑cause analysis and a knowledge in facilitating a coaching session and game planning
• Motivational and Performance Oriented: With high energy, resulted oriented mindset with strong focus on Sales KPIs and targets. Capable of handling pressure and be able to maintain morale under pressure.

Additional Attributes:

• Deep Technical Proficiency
• Adherence to Customer Commitments
• Composure under pressure
• Advanced issue isolation skills

Responsibilities

• Providing inbound and/or outbound sales support for client's product orders.
• Assisted Sales Advisors are classified into two types of different hardwares.
• Providing call related services including, but not limited to, the following
• specific activities:
• Providing a high caliber Customer interaction as measured by client’s call quality reports, call audits, and customer satisfaction survey;
• Providing pre-sales consultative solutions, which explain features and advantages of client's brand Products to Customers who call Retail Contact Center Sales and Service;
• Logging of correct and valid orders and accurately logging all Saved For Later (“SFL”) opportunities;
• Selling and providing sales support for Client's Products to drive incremental revenue while ensuring the highest level of Customer Satisfaction Survey scores;
• Presenting to the public a strong working expertise in all Client Supported Products (now and in the future) as measured by client’s call quality reports, call audits and Customer Satisfaction Survey scores;
• Ensuring innovation and quality in all Customer interactions as measured by client’s call quality reports and Customer Satisfaction Survey scores;
• Capturing all required data elements in client’s internal Online Store and other systems of record as required by the client’s training and operational procedures; and
• Maintaining a general awareness of client’s strengths in the industry.