Inside Sales Representative

Talent Recruit; Kuala Lumpur; On-site; MYR 39,060 - 55,800; Full time

Job summary

Talent Recruit is seeking an Inside Sales Representative based in Kuala Lumpur to engage customers via phone, email, and chat, providing accurate quotations and managing order processing.

The ideal candidate will have SPM or equivalent qualifications, comfort in client-facing activities, and the ability to communicate in Mandarin and English. A proactive attitude and strong follow-up skills are essential.

Qualifications

• Comfortable with client-facing activities such as meetings and phone calls.
• Ability to thrive under pressure and deliver quality results.
• Strong follow-up skills.

Responsibilities

• Engage with customers via phone, email, or chat to recommend products.
• Provide accurate quotations to customers.
• Manage end-to-end order processing.
• Follow up on quotations and address customer concerns.

Skills

Customer engagement

Quotation management

CRM systems

Mandarin communication

Proactive attitude

Education

SPM or equivalent

Job description

Company Background

We are representing our client, a Malaysia-based trading and distribution company specializing in a wide range of corporate gifts, promotional items, and customized gifting solutions. The company serves both local and international clients by providing end-to-end sales support, order fulfillment, and customer service.

Position Title

Inside Sales Representative

Location

Cheras, Kuala Lumpur

Working Hours

9:00 am to 6:00 pm / Monday to Friday

Job Responsibilities

• Engage with customers via phone, email, or online chat to understand their needs, recommend products or services that meet those needs, and answer incoming inquiries.
• Provide accurate and timely quotations to customers.
• Manage the end-to-end order processing, ensuring accuracy and timely fulfillment while maintaining clear communication with customers.
• Proactively follow up on provided quotations, addressing customers' concerns or questions to facilitate a smooth decision-making process.
• Work closely with the internal team and external suppliers to ensure seamless order fulfillment and resolve any issues that may arise during the process. Address and resolve customer issues or concerns promptly, aiming to achieve high levels of customer satisfaction.
• Utilize CRM systems effectively to track customer interactions, manage leads, and streamline the customer service process.
• Develop and maintain a strong understanding of products to effectively assist customers and provide accurate information.

Job Requirement

• SPM (Sijil Pelajaran Malaysia) or equivalent.
• Comfortable with client-facing activities such as in-person meetings, phone calls, and emails.
• Demonstrate the ability to thrive under pressure and in a fast-paced environment, delivering efficient and high-quality results.
• Able to communicate and write proficiently in Mandarin for liaising with China suppliers via WeChat and other communication platforms.
• Can communicate and write well in English.
• Corporate working experience - basic understanding of how business-to-business model works.
• Strong follow-up skills and proactive attitude. Proficient in navigating backend systems and enterprise online platforms with minimal guidance.