Inbound Banking Support & Cross-Sell Specialist

OCBC; Kuala Lumpur; On-site; MYR 39,000 - 61,000; Full time

Job summary

OCBC in Kuala Lumpur is seeking a customer service professional to handle inbound calls for consumer banking products. You will provide personalized service with professional phone etiquette, aiming for first call resolution and offering self-service options.

Fresh graduates are welcomed; training is provided. Diploma holders with 1+ year in contact center or banking can apply. Shift rotations (24/7) including public holidays are required.

Qualifications

• Fresh Degree Holders are welcome to apply; training will be provided.
• Diploma holders - minimum 1 year in Contact Centre and/or Consumer Financial Services (Banking).
• Candidate should have customer-centric mindset and strong service orientation.
• Committed and a good team player with willingness to step into a leadership role.
• Independent, resourceful and able to work under pressure.
• Meticulous, well organized and capable of problem-solving.
• Able to multitask and manage time effectively.
• Willing to work on shift rotations (24/7) including public holidays.
• Work location: Menara Great Eastern 2, Jalan Ampang, KL.

Responsibilities

• Attend inbound calls and inquiries across consumer financial products and services.
• Provide accurate timelines and effective solutions to customer queries.
• Deliver personalized customer service with professional phone etiquette.
• Aim for first call resolution and follow up on unresolved issues.
• Cross-sell bank products and services where appropriate.
• Convey customer feedback to business partners for improvements.
• Introduce customers to self-service/automated channels.

Skills

Customer service

Communication

Problem solving

Teamwork

Time management

Adaptability

Education

Bachelor's degree

Diploma

Job description

OCBC in Kuala Lumpur is seeking a customer service professional to handle inbound calls for consumer banking products. You will provide personalized service with professional phone etiquette, aiming for first call resolution and offering self-service options.

Fresh graduates are welcomed; training is provided. Diploma holders with 1+ year in contact center or banking can apply. Shift rotations (24/7) including public holidays are required.