Customer Service (banking Sector) (25/04/2022)

Aisling Group; Kuala Lumpur; On-site; MYR 27,900 - 39,060; Full time

Job summary

A leading customer service provider in Kuala Lumpur is seeking a Customer Service representative for the banking sector. Responsibilities include handling inbound calls and resolving customer queries efficiently. Candidates should possess a Diploma or bachelor’s degree, have 1-2 years of related experience, and be proficient in English. This role requires working on rotational shifts with stable internet connectivity.

Qualifications

• 1-2 years of working experience in customer service expertise is required.
• Must have stable internet connections.
• Able to work on rotational shifts (24/7).

Responsibilities

• Handle inbound calls and maintain high service level during interaction with customers.
• Resolves problems by clarifying issues and providing alternative solutions for customers.
• Attend customers' requests within agreeable turnaround times.

Skills

Customer service expertise

Excellent English communication

Education

Diploma or bachelor’s degree

Job description

Customer Service (banking Sector) (25/04/2022)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

About the job Customer Service (banking Sector) (25/04/2022)

Job Responsibilities:

1. Handle Inbound calls and maintain high service level during interaction with customers.
2. Resolves problem by clarifying issues, researching and exploring answers and providing alternative solution for customers.
3. Attend customers' request within agreeable turnaround time in an efficient manner.
4. Build an establish good rapport with customers and brand.
5. Work in a team to achieve the required KPI's.

Requirements:

1. Candidate must possess at least Diploma or bachelor’s degree.
2. Candidate with 1-2 years of working experience in customer service expertise is required.
3. Excellent in English Language, both oral and written communication.
4. Must have stable internet connections.
5. Able to work on rotational shifts. (24/7)