Customer Experience Manager, Banking

OCBC; Cyberjaya; On-site; MYR 36,000 - 58,000; Full time

Job summary

OCBC invites applications for a Customer Service Officer role based in Cyberjaya. As the first point of contact for customers, you’ll guide them through banking services and resolve inquiries with empathy and accuracy.

You will respond by phone, email or in person, provide product information, escalate complex issues when needed, and continuously update your knowledge to deliver outstanding service.

Qualifications

• Degree or diploma in any field with relevant customer service experience.
• Excellent communication and interpersonal skills across diverse groups.
• Strong problem-solving and analytical abilities.
• Ability to work in a fast-paced environment with multiple priorities.
• Positive attitude and customer-centric approach.

Responsibilities

• Respond to inquiries via phone, email, or in-person and resolve issues.
• Provide product information and recommendations to help customers decide.
• Identify and escalate complex issues to relevant teams for resolution.
• Collaborate with internal stakeholders to address complaints and feedback.
• Continuously update knowledge of products and services to assist customers.

Skills

Customer service

Communication

Problem solving

Multitasking

Education

Degree or diploma in any field

Job description

OCBC invites applications for a Customer Service Officer role based in Cyberjaya. As the first point of contact for customers, you’ll guide them through banking services and resolve inquiries with empathy and accuracy.

You will respond by phone, email or in person, provide product information, escalate complex issues when needed, and continuously update your knowledge to deliver outstanding service.