Import/Export Freight Coordinator

HONOUR LANE LOGISTICS SDN BHD; Petaling Jaya; On-site; MYR 45,000 - 78,000; Full time

Job summary

HONOUR LANE LOGISTICS SDN BHD in Petaling Jaya, Selangor, is seeking a Customer Service Coordinator on a full-time basis to coordinate shipments to and from Singapore ports and act as the main contact between clients and internal teams.

The role requires import/export freight forwarding experience, familiarity with US trade, and strong Excel/Office skills; you will manage bookings, documents, tracking, quotations, and support the operation manager in day-to-day tasks.

Qualifications

• Import/Export experience in freight forwarding is mandatory.
• Knowledge of Import/Export regulations and documents.
• Proficient in Microsoft Office Applications.

Responsibilities

• Focal point to coordinate for day-to-day activities between stakeholders to achieve smooth transactions and build excellent working relationships
• Handling local & overseas enquiries, addressing concerns and offering solutions
• Set up customer database, process bookings and execute pertinent orders
• Manage shipping documentation (import/export) to ensure accuracy and compliance
• Maintain timely tracking status accuracy and schedules for all jobs
• Maintaining internal/external KPIs and SOPs to meet customer requirements
• Prepare quotations, make & manage booking and communication with foreign agents
• Serve as backup to internal support group
• Ad-hoc additional functions mandated by Management

Skills

Import/Export experience

US trade experience

Microsoft Office

Tools

Microsoft Office

Job description

HONOUR LANE LOGISTICS SDN BHD in Petaling Jaya, Selangor, is seeking a Customer Service Coordinator on a full-time basis to coordinate shipments to and from Singapore ports and act as the main contact between clients and internal teams.

The role requires import/export freight forwarding experience, familiarity with US trade, and strong Excel/Office skills; you will manage bookings, documents, tracking, quotations, and support the operation manager in day-to-day tasks.