Hybrid Travel CX Specialist - 24/7 Support

Agoda; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global travel platform is seeking Customer Experience Specialists in Kuala Lumpur. This role requires delivering excellent customer service and managing inquiries through phone, email, and live chat. Ideal candidates will possess strong customer service skills, a command of English, and a willingness to work shifts. The position offers a hybrid working arrangement and opportunities for continuous learning and development.

Benefits

Competitive salary

Hybrid working arrangement

Continuous learning & development

Qualifications

• Excellent command of spoken and written English.
• Willingness to work in shift rotations.
• Positive personality traits such as detail-oriented and trustworthy.

Responsibilities

• Deliver excellent customer service through various channels.
• Handle high volume of inquiries professionally.
• Continuously identify work process improvements.

Skills

Customer service skills

Analytical thinking

Stress tolerance

Fluent English

Job description

A global travel platform is seeking Customer Experience Specialists in Kuala Lumpur. This role requires delivering excellent customer service and managing inquiries through phone, email, and live chat. Ideal candidates will possess strong customer service skills, a command of English, and a willingness to work shifts. The position offers a hybrid working arrangement and opportunities for continuous learning and development.