Hybrid IT Support Specialist - Mac/Windows Expert

Ruder Finn Asia; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

Ruder Finn Asia is seeking an IT Support Specialist to provide on-site end-user support in a hybrid Mac and Windows environment. You will handle 1st/2nd line issues, administer Microsoft 365 accounts, and manage SharePoint access and permissions across tenants to enable cross-border collaboration within the region.

The role involves configuring devices, supporting enterprise collaboration tools, and contributing to process improvements while following security policies such as MFA adoption and

Qualifications

• Experience supporting Windows and macOS in an enterprise environment.
• Familiar with SharePoint permissions and Microsoft 365 admin tasks.
• Ability to read and follow technical manuals.

Responsibilities

• Troubleshoot PC & Mac workstation issues for level 1 and 2.
• Administrate Entra, Office 365 accounts and 3rd party system services.
• Follow standard IT procedures such as change control, problem escalation, task prioritization, and asset management.
• Provide support for enterprise productivity and collaboration tools (e.g., email, Teams-style collaboration, file sharing, and common business apps).
• Resolve technical issues remotely via remote command line utilities.
• Assist in setting up Audio/Visual presentations.
• Track issues via ticketing system.
• Customize and ship laptops.
• Continually educate oneself and stay abreast of latest technical offerings.
• Escalate issues when appropriate.
• Participate in process improvements (automation/ scripts where appropriate), service reviews, and tooling enhancements.
• Follow security policies and reinforce good practices (MFA adoption, safe handling of devices/data, phishing vigilance).
• SharePoint site build and integration across tenants (for AI-readiness).
• Plan and implement site structure
• Configure and maintain site permissions
• Set up and manage access requests
• Coordinate SharePoint access limitation / security requirements

Skills

Mac troubleshooting

Windows troubleshooting

English communication

Cross-border collaboration

Customer service

Tools

Microsoft 365

SharePoint

Outlook/Word/Excel

PowerShell scripting

Casper/Munki imaging

Remote support tools

Job description

Ruder Finn Asia is seeking an IT Support Specialist to provide on-site end-user support in a hybrid Mac and Windows environment. You will handle 1st/2nd line issues, administer Microsoft 365 accounts, and manage SharePoint access and permissions across tenants to enable cross-border collaboration within the region.

The role involves configuring devices, supporting enterprise collaboration tools, and contributing to process improvements while following security policies such as MFA adoption and