IT Support Specialist

OrbusNeich Medical Company Limited; Selangor; On-site; MYR 70,000 - 120,000; Full time

Job summary

OrbusNeich Medical Company Limited in Selangor, Malaysia, is seeking an IT Support Specialist to provide frontline technical support and maintain Microsoft 365, Azure, and Active Directory environments. The role supports end users, troubleshoots issues, and collaborates with the IT team to improve processes while delivering training and on-call support as needed.

Candidates should hold a Bachelor's in IT or Computer Science, be proficient in Windows and Mac, with MCP or Azure Administrator cert

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related field.
• Strong knowledge of Windows and Mac operating systems and common software applications.
• Expertise in Microsoft Active Directory, domain management, Microsoft 365, and Azure.
• Familiarity with network protocols, hardware, and troubleshooting techniques.
• Excellent problem-solving and communication skills.
• Proficient in English, Mandarin and Bahasa Melayu.

Responsibilities

• Provide first-level technical support to employees via phone, email, and in-person.
• Troubleshoot and resolve hardware, software, and network issues promptly.
• Install, configure, and maintain computer systems, software, and peripherals.
• Manage and support Active Directory and domain environments.
• Assist with setup and maintenance of user accounts, permissions, and passwords.
• Administer and support Microsoft 365 and Azure services.
• Document and track support requests, ensuring accurate and timely resolution.
• Collaborate with IT team to identify and implement IT process improvements.
• Provide training and guidance to users on IT topics and best practices.
• Participate in on-call support rotation as needed.

Skills

Windows OS

Mac OS

Active Directory

Microsoft 365

Azure

ITSM

English

Mandarin

Bahasa Melayu

Problem solving

Education

Bachelor's degree in Information Technology or related field

Tools

ITSM Tools

VPN

Job description

The IT Support Specialist provides frontline technical support and ensures the stability of IT systems, including Microsoft 365, Azure, and Active Directory environments. The role supports end users, manages infrastructure components, and contributes to IT process improvements across the organization.

Key Responsibilities:

Provide first-level technical support to employees via phone, email, and in-person.

Troubleshoot and resolve hardware, software, and network issues in a timely manner.

Install, configure, and maintain computer systems, software, and peripherals.

Manage and support Microsoft Active Directory (AD) and domain environments.

Assist with the setup and maintenance of user accounts, permissions, and passwords.

Administer and support Microsoft 365 (M365) and Azure services.

Document and track support requests, ensuring accurate and timely resolution.

Collaborate with other IT team members to identify and implement improvements to IT processes and systems.

Provide training and guidance to users on IT-related topics and best practices.

Participate in on-call support rotation as needed.

Qualifications:

Bachelor's degree in Information Technology, Computer Science, or a related field.

Strong knowledge of Windows and Mac operating systems, as well as common software applications.

Expertise in Microsoft Active Directory (AD), domain management, Microsoft 365 (M365), and Azure.

Familiarity with network protocols, hardware, and troubleshooting techniques.

Excellent problem-solving and communication skills.

Proficient in speaking and written English, Mandarin and Bahasa Melayu.

Ability to work independently and as part of a team.

Professional (MCP), or Microsoft Certified: Azure Administrator Associate.

Experience with IT service management (ITSM) tools and practices.

Knowledge of cybersecurity best practices and data protection regulations.