IT support specialist

Teceze; Bayan Lepas; On-site; MYR 42,000 - 62,000; Full time

Job summary

Teceze is seeking an IT Support Specialist to provide on-site technical assistance when full-time engineers are unavailable. This role is based onsite in Bayan Lepas, Penang, and requires hands-on support for desktops, laptops, printers, and AV equipment.

You will install, configure, and maintain hardware and software, manage IT inventory, perform IMAC activities, assist with Office 365 issues, and ensure adherence to SLAs while delivering high-touch VIP support to end users and events.

Qualifications

• Proficient in troubleshooting desktops/laptops and configurations.
• Hands-on hardware support for peripherals and devices.
• Basic networking knowledge (DHCP, DNS, LAN).
• Experience with printer setup and troubleshooting.
• Experience with Office 365 support.

Responsibilities

• Provide on-site IT support for desktops, laptops, and peripherals.
• Install, configure, and maintain hardware and software per standards.
• Perform IMAC activities for IT assets.
• Troubleshoot hardware/software issues and provide break-fix support.
• Coordinate with OEM/vendors for repairs and escalations.
• Manage IT inventory and document assets.
• Image systems for laptops/desktops and support AV in meeting rooms.
• Support printer setup and network printer installations.
• Provide VIP/end-user support with high-touch service.
• Assist with Office 365 issues and general user troubleshooting.

Skills

Desktop troubleshooting

Hardware support

Peripheral devices

Networking basics

Office 365 support

Communication

Independent work

Inventory management

Tools

Office 365

AV support

Job description

Job Title: IT Support Specialist – Full Time

Mode: Onsite

Job Overview:

We are looking for a reliable and flexible IT Support Specialist to provide on‑site technical assistance when full‑time engineers are unavailable

Key Responsibilities:

• Provide on-site IT support for desktops, laptops, and peripheral devices.
• Install, configure, and maintain hardware and software as per organizational standards.
• Perform IMAC (Install, Move, Add, Change) activities for IT assets.
• Handle hardware and software troubleshooting, including break-fix support.
• Coordinate with OEM/vendors for hardware repairs, replacements, and escalations.
• Manage and maintain IT inventory, including asset tracking and documentation.
• Perform system imaging for laptops and desktops.
• Support printer setup, troubleshooting, and network printer installations.
• Assist in conference room setup, AV support, and meeting room technologies.
• Provide VIP/end-user support with high-touch service.
• Support Office 365-related issues and general user account troubleshooting.
• Install and troubleshoot compliance/security software.
• Provide support for Mac devices alongside Windows systems.
• Ensure adherence to defined Service Level Agreements (SLAs).
• Document incidents, resolutions, and maintain knowledge base articles.
• Support after-hours activities, events, and recurring meetings when required.

Required Skills & Qualifications:

• Strong knowledge of desktop/laptop troubleshooting and configuration.
• Hands‑on experience with hardware support and peripheral devices.
• Basic networking knowledge including DHCP, DNS, and LAN connectivity.
• Experience in printer/network printer setup and troubleshooting.
• Familiarity with Office 365 support.
• Good communication and interpersonal skills.
• Ability to work independently in a dynamic environment.
• Experience in inventory management and vendor coordination