APAC Regional IT Support Engineer (Hybrid)

DEMANT MALAYSIA SDN. BHD.

Kuala Lumpur

On-site

MYR 60,000 - 90,000

Full time

3 days ago

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Benefits offered by this job

Career opportunities

State of the art technology

Flexible working conditions

Teamwork culture

Open and honest communication

Full-time position

Training & conferences

Travel opportunities

Job summary

DEMANT MALAYSIA SDN. BHD. is seeking a Regional IT Support Specialist to join our Global IT team in Kuala Lumpur.

You will provide first and second-level IT support across the Asia Pacific region, helping end users, resolving hardware and software issues, and contributing to continuous service improvement. The role requires a diploma/degree in IT and at least 2 years in IT support, with strong knowledge of Windows, networking, and enterprise IT environments.

Qualifications

Diploma or Degree in Computer Science, Information Technology, or a related discipline.
Minimum 2 years' experience in an IT support or Service Desk environment.
Previous MSP experience will be highly regarded.
Demonstrated experience providing technical support to end users both remotely and onsite.
Strong knowledge of desktop hardware, software, operating systems, and networking fundamentals.
Experience with Microsoft technologies and enterprise IT environments.
Exposure to Citrix and Cisco technologies is highly desirable.
Excellent English communication skills, both written and verbal.
Strong problem-solving, analytical, and organizational skills.
High attention to detail with a commitment to delivering outstanding customer service.

Responsibilities

Provide Level 1 and Level 2 IT support via phone, email, remote access, and onsite assistance.
Troubleshoot, maintain, and configure hardware, software, and peripheral devices.
Deliver IT services in accordance with ITIL-based processes, including incident management and change management.
Administer user accounts and server resource access.
Coordinate procurement and deployment of approved IT hardware and equipment.
Install, configure, maintain, and support IT infrastructure and end-user devices.
Ensure meeting room and audiovisual equipment is operational and coordinate repairs with suppliers.
Provide support for regional production systems per service catalogue commitments.
Record incidents, requests, tasks, and time entries in ServiceNow.
Maintain asset management records and technical documentation.
Identify opportunities to improve IT services and user experience.