Hybrid General Insurance Claims Specialist

Marsh Agency; Kuala Lumpur; Hybrid; MYR 67,000 - 100,000; Full time

Job summary

Marsh in Kuala Lumpur is seeking a Claims Operations Executive to support General Insurance, including Hong Kong operations. The role operates in a hybrid setup with at least three days in the office weekly.

You'll handle registration, processing and adjudication of claims, assist in determining liabilities, validate reimbursements, and monitor unsettled claims while collaborating with stakeholders to improve efficiency and productivity within the team.

Qualifications

• Bachelor's Degree in any field.
• 1-3 years experience in claims processing/handling.
• Good command of English in speaking and writing.
• Ability to read/write Traditional/Simplified Chinese.
• High proficiency in MS Office applications.
• Strong communication and interpersonal skills.

Responsibilities

• Registration, processing and adjudication of General Insurance claims within turnaround time.
• Assist in determining claim liabilities, value, and service provider fees; set reserves with limited authority.
• Ensure computed settlements and reimbursements from insurers are valid.
• Monitor unsettled claims and follow up with insurers or clients as needed.
• Interact with stakeholders to ensure task execution aligned with standards.
• Prepare monthly claims statistics and update documentation processes.
• Identify problems and provide solutions; participate in process-improvement initiatives.

Skills

Claims processing

English fluency

Chinese literacy

MS Office

Education

Bachelor's Degree

Tools

MS Office

Microsoft Excel

Job description

Marsh in Kuala Lumpur is seeking a Claims Operations Executive to support General Insurance, including Hong Kong operations. The role operates in a hybrid setup with at least three days in the office weekly.

You'll handle registration, processing and adjudication of claims, assist in determining liabilities, validate reimbursements, and monitor unsettled claims while collaborating with stakeholders to improve efficiency and productivity within the team.