Hybrid Billing Operations Lead – Insurance

Marsh; Kuala Lumpur; Hybrid; MYR 180,000 - 240,000; Full time

Job summary

Marsh Malaysia is seeking an Operations Manager for the Broking Fiduciary Billing team, based in Pavilion Damansara Corporate Towers, Kuala Lumpur. This hybrid role requires regular office presence as arranged.

You will drive operational excellence across Order-to-Invoice and billing processes, lead a team of operations professionals, collaborate with regional and onshore stakeholders to ensure accurate, timely deliveries, optimal resource use, and strong compliance with policies.

Qualifications

• Bachelor's degree in Accounting, Finance, or related field.
• 7+ years of experience, including at least 3 years in a managerial role.
• Experience in Insurance/financial services operations with proven service delivery.
• Strong understanding of insurance products, policy administration, billing, and regulatory processes.

Responsibilities

• Oversee backend processing operations for insurance billing.
• Lead and develop a team of operations professionals and set performance goals.
• Partner with regional and onshore teams to align business outcomes.
• Manage SLAs on accuracy, productivity, and turnaround time.
• Ensure adherence to policies and SOPs; drive process improvements.
• Lead projects including system implementations and large-scale migrations.
• Manage budgets, vendors, and operational risk while communicating with clients and leadership.
• Monitor practices and propose enhancements; handle ad-hoc tasks.

Skills

Leadership

Operations

Billing

O2C

Education

Bachelor's degree in Accounting or Finance

Tools

Insurance systems

CRM tools

Data analytics platforms

Job description

Marsh Malaysia is seeking an Operations Manager for the Broking Fiduciary Billing team, based in Pavilion Damansara Corporate Towers, Kuala Lumpur. This hybrid role requires regular office presence as arranged.

You will drive operational excellence across Order-to-Invoice and billing processes, lead a team of operations professionals, collaborate with regional and onshore stakeholders to ensure accurate, timely deliveries, optimal resource use, and strong compliance with policies.