Claims Operations Executive - General Insurance (Supporting Hong Kong)

Marsh McLennan; Kuala Lumpur; Hybrid; MYR 42,000 - 64,000; Full time

Job summary

Marsh is seeking a Claims Operations Executive for General Insurance based in Kuala Lumpur, with a hybrid work arrangement requiring three days in the office weekly. You will register, process and adjudicate claims, determine liabilities, verify settlements, monitor unsettled items, and compile monthly statistics while coordinating with clients and insurers to improve efficiency.

The role requires English fluency and literacy in Chinese, plus strong MS Office skills to support cross-border work

Qualifications

• Bachelor's Degree in any field.
• 1–3 years experience in claims processing/claims handling.
• Good command of speaking and writing English.
• Ability to read and write Traditional/Simplified Chinese.
• Proficient in MS Office applications.
• Good communication and interpersonal skills.

Responsibilities

• Registration, Processing and Adjudication of claims (General Insurance) within turnaround time.
• Assists in the determination of claim liabilities, value, and service provider fees and sets reserves, with low financial authority.
• Ensure computed claims settlement and verified reimbursements from insurers are valid.
• Diligently monitor and follow-up on unsettled claims with insurers and/or outstanding information from clients.
• Interact with stakeholders to ensure proper execution of tasks.
• Prepare claims statistic report on a monthly basis including updating the documentation processes.
• Proactively identify problems with the team or client and provide solutions.
• Participate in project initiatives to improve efficiency and productivity of the department.

Skills

Claims processing

English proficiency

MS Office

Communication skills

Interpersonal skills

Education

Bachelor's degree

Tools

MS Office

Job description

Company:

Marsh

Description:

We are seeking a talented individual to join our Claims Operations team at Marsh. This role will be based in Kuala Lumpur. This has a hybrid working arrangement that has a requirement of working at least three days a week in the office.

Claims Operations Executive - General Insurance (Supporting Hong Kong)

We will count on you to:

• Registration, Processing and Adjudication of claims (General Insurance) within turnaround time.

• Assists in the determination of claim liabilities, value, and service provider fees and sets reserves, with low financial authority, according to company and legal standards

• Ensure computed claims settlement and verified reimbursements from insurers are valid.

• Diligently monitor and follow-up on unsettled claims with insurers and/or outstanding information from clients.

• Interact with stakeholders to ensure proper execution of tasks.

• Prepare claims statistic report on a monthly basis include, updating the documentation processes.

• Proactively identify problems with the team or client and provide solutions.

• Participate in project initiatives to improve efficiency and productivity of the department.

What you need to have:

• Bachelor's Degree in any field

• 1-3 years experience in claims processing/ claims handling are encouraged to apply

• Good command in speaking and writing English

• Ability to read and write in Traditional/Simplified Chinese

• High Proficiency in using MS Office Application

• Good communication and interpersonal skills

What makes you stand out:

• Experienced in General Insurance Claims/ Employee Benefits Claims

• Proficient in using Microsoft Excel

• Good communication and interpersonal skills

• Ability to systematically manage and retrieve data

• Strong analytical skills and detail-oriented to comprehend and summarize appropriate information

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.

• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.

• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one anchor day per week on which their full team will be together in person.