Claims Operations Executive - General Insurance (Supporting Hong Kong)

Marsh Agency; Kuala Lumpur; Hybrid; MYR 67,000 - 100,000; Full time

Job summary

Marsh in Kuala Lumpur is seeking a Claims Operations Executive to support General Insurance, including Hong Kong operations. The role operates in a hybrid setup with at least three days in the office weekly.

You'll handle registration, processing and adjudication of claims, assist in determining liabilities, validate reimbursements, and monitor unsettled claims while collaborating with stakeholders to improve efficiency and productivity within the team.

Qualifications

• Bachelor's Degree in any field.
• 1-3 years experience in claims processing/handling.
• Good command of English in speaking and writing.
• Ability to read/write Traditional/Simplified Chinese.
• High proficiency in MS Office applications.
• Strong communication and interpersonal skills.

Responsibilities

• Registration, processing and adjudication of General Insurance claims within turnaround time.
• Assist in determining claim liabilities, value, and service provider fees; set reserves with limited authority.
• Ensure computed settlements and reimbursements from insurers are valid.
• Monitor unsettled claims and follow up with insurers or clients as needed.
• Interact with stakeholders to ensure task execution aligned with standards.
• Prepare monthly claims statistics and update documentation processes.
• Identify problems and provide solutions; participate in process-improvement initiatives.

Skills

Claims processing

English fluency

Chinese literacy

MS Office

Education

Bachelor's Degree

Tools

MS Office

Microsoft Excel

Job description

We are seeking a talented individual to join our Claims Operations team at Marsh. This role will be based in Kuala Lumpur. This has a hybrid working arrangement that has a requirement of working at least three days a week in the office.

Claims Operations Executive - General Insurance (Supporting Hong Kong)

We Will Count On You To

• Registration, Processing and Adjudication of claims (General Insurance) within turnaround time.
• Assists in the determination of claim liabilities, value, and service provider fees and sets reserves, with low financial authority, according to company and legal standards
• Ensure computed claims settlement and verified reimbursements from insurers are valid.
• Diligently monitor and follow-up on unsettled claims with insurers and/or outstanding information from clients.
• Interact with stakeholders to ensure proper execution of tasks.
• Prepare claims statistic report on a monthly basis include, updating the documentation processes.
• Proactively identify problems with the team or client and provide solutions.
• Participate in project initiatives to improve efficiency and productivity of the department.

What You Need To Have

• Bachelor's Degree in any field
• 1-3 years experience in claims processing/ claims handling are encouraged to apply
• Good command in speaking and writing English
• Ability to read and write in Traditional/Simplified Chinese
• High Proficiency in using MS Office Application
• Good communication and interpersonal skills

What Makes You Stand Out

• Experienced in General Insurance Claims/ Employee Benefits Claims
• Proficient in using Microsoft Excel
• Good communication and interpersonal skills
• Ability to systematically manage and retrieve data
• Strong analytical skills and detail-oriented to comprehend and summarize appropriate information

Why Join Our Team

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to providing an inclusive work environment. We aim to attract and retain the best, most qualified people and value colleagues of all backgrounds, without regard to age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one anchor day per week on which their full team will be together in person.