Consultant - Claims Advocacy (FINPRO)

Marsh Agency; Kuala Lumpur; Hybrid; MYR 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid work model

Professional development opportunities

Inclusive culture

Job summary

Marsh in Kuala Lumpur is seeking a Consultant - Claims Advocacy (FINPRO) to support regional FINPRO claims across Asia. The role blends office collaboration with in-office days and focuses on advising clients, coordinating strategy, and achieving favorable settlements with insurers.

The candidate should have 2+ years of legal or FINPRO claims experience, strong negotiation and analytical skills, and the ability to manage complex claims and diverse stakeholders.

Qualifications

• 2+ years of legal experience or solid FINPRO insurance claims handling experience.
• Solid understanding of legal/regulatory frameworks and claims procedures.
• Strong negotiation and conflict management skills.
• Analytical ability to assess complex information and advise clients.

Responsibilities

• Handle a portfolio of complex FINPRO claims including Directors’ & Officers’ Liability, Professional Indemnity, Crime, and Cyber.
• Advise clients on rights and obligations under FINPRO policies and provide technical claims guidance.
• Formulate claims strategies with clients and coordinate with insureds, insurers, client’s lawyers, and coverage counsel to achieve prompt settlements.
• Review policy wordings and suggest improvements, liaising with brokers.
• Build and maintain strong relationships with clients, insurers, coverage counsel, and internal partners.
• Support claims reporting, process improvements, trend analysis, and ad-hoc projects.

Skills

Dispute resolution

Negotiation

Analytical thinking

Stakeholder management

Education

Legal experience

Job description

We are seeking a talented individual to join our Claims Advocacy team, part of our Risk business at Marsh. This role will be based in Kuala Lumpur. This is a hybrid role that has a requirement of working at least three days a week in the office.

Consultant - Claims Advocacy (FINPRO)

The Claims Advocate will provide regional claims advocacy support across Asia for Financial Lines (FINPRO) claims, including Directors’ & Officers’ Liability, Professional Indemnity, Crime, and etc. This role involves advising clients on their rights and obligations under policy wordings, coordinating claim strategy, and advocating for favorable outcomes with insurers.

We Will Count On You To

• Handle a portfolio of complex FINPRO claims, including major losses across Directors’ & Officers’ Liability, Professional Indemnity, Crime, and Cyber insurance
• Advise clients on their rights and obligations under applicable FINPRO policies and provide technical claims guidance
• Formulate claims strategies with clients and coordinate with insureds, insurers, client’s lawyers, and insurer’s coverage counsel to achieve prompt and maximum settlements
• Review insurance policy wordings and suggest improvements where appropriate, liaising with placement brokers
• Build and maintain strong relationships with clients, insurers, coverage counsel, and internal business partners
• Support claims reporting, process efficiencies, trend analysis, and ad-hoc claims-related projects

What You Need To Have

• Preferably at least 2 years legal experience with significant dispute resolution experience, OR solid FINPRO insurance claims handling experience
• Good understanding of legal and regulatory frameworks, including litigation management and relevant claims procedures
• Strong negotiation and conflict management skills, with the ability to manage contentious situations and conflicting priorities
• Demonstrated analytical skills with the ability to absorb, assess, and recommend on complex information

What Makes You Stand Out

• Experience with technology-driven solutions in claims management
• Strong stakeholder management skills with the ability to build solid relationships at all levels
• Exceptional presentation, problem-solving, and advocacy skills, with a service-focused and collaborative approach

Why Join Our Team

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to providing an inclusive work environment. We aim to attract and retain the best, most qualified people and value colleagues of all backgrounds, without regard to age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one anchor day per week on which their full team will be together in person.