Claims Operations Executive – General Insurance (Hybrid)

Marsh; Kuala Lumpur; Hybrid; MYR 42,000 - 64,000; Full time

Job summary

Marsh is seeking a Claims Operations Executive for General Insurance based in Kuala Lumpur, with a hybrid work arrangement requiring three days in the office weekly. You will register, process and adjudicate claims, determine liabilities, verify settlements, monitor unsettled items, and compile monthly statistics while coordinating with clients and insurers to improve efficiency.

The role requires English fluency and literacy in Chinese, plus strong MS Office skills to support cross-border work

Qualifications

• Bachelor's Degree in any field.
• 1–3 years experience in claims processing/claims handling.
• Good command of speaking and writing English.
• Ability to read and write Traditional/Simplified Chinese.
• Proficient in MS Office applications.
• Good communication and interpersonal skills.

Responsibilities

• Registration, Processing and Adjudication of claims (General Insurance) within turnaround time.
• Assists in the determination of claim liabilities, value, and service provider fees and sets reserves, with low financial authority.
• Ensure computed claims settlement and verified reimbursements from insurers are valid.
• Diligently monitor and follow-up on unsettled claims with insurers and/or outstanding information from clients.
• Interact with stakeholders to ensure proper execution of tasks.
• Prepare claims statistic report on a monthly basis including updating the documentation processes.
• Proactively identify problems with the team or client and provide solutions.
• Participate in project initiatives to improve efficiency and productivity of the department.

Skills

Claims processing

English proficiency

MS Office

Communication skills

Interpersonal skills

Education

Bachelor's degree

Tools

MS Office

Job description

Marsh is seeking a Claims Operations Executive for General Insurance based in Kuala Lumpur, with a hybrid work arrangement requiring three days in the office weekly. You will register, process and adjudicate claims, determine liabilities, verify settlements, monitor unsettled items, and compile monthly statistics while coordinating with clients and insurers to improve efficiency.

The role requires English fluency and literacy in Chinese, plus strong MS Office skills to support cross-border work