Technical Specialist - General Insurance Claims (Supporting Hong Kong)

Marsh Agency; Kuala Lumpur; Hybrid; MYR 110,000 - 170,000; Full time

Job summary

Marsh in Kuala Lumpur is seeking a Technical Specialist - General Insurance Claims to support Hong Kong operations. The role is based in Kuala Lumpur with a hybrid model requiring a minimum of three days per week in the office.

You will review policy wording, verify settlements, and coordinate with clients and insurers to ensure timely processing. The ideal candidate has a bachelor’s degree and at least seven years of General Insurance claims experience, with proficiency in

Qualifications

• Bachelor’s degree in any discipline.
• Minimum 7 years in General Insurance claims.
• Ability to read/write Simplified/Traditional Chinese for HK documentation.
• High integrity, detail oriented, compliant and process driven.

Responsibilities

• Interpret policy wording and exclusions and apply indemnity principles.
• Verify claim settlements and reimbursements with insurers.
• Monitor unsettled claims and chase needed information.
• Coordinate with internal/external stakeholders to meet timelines.
• Demonstrate interpersonal and presentation skills in claims management.
• Produce monthly claims statistics and maintain records.
• Identify issues and propose practical process improvements.
• Contribute to projects improving departmental efficiency.

Skills

General Insurance claims

Chinese language proficiency

Stakeholder coordination

Detail orientation

Education

Bachelor’s Degree

Job description

We are seeking a talented individual to join our Claims Operations team at Marsh. This role is based in Kuala Lumpur under a hybrid working arrangement, requiring a minimum of three days per week in the office.

The successful candidate will support Hong Kong Claims Operations, handling General Insurance claims while collaborating with internal stakeholders, insurers and service providers to ensure timely and accurate claims processing.

Technical Specialist - General Insurance Claims (Supporting Hong Kong)

We Will Count On You To

• Interpret policy wording and exclusions, and apply indemnity principles accurately.
• Verify computed claim settlements and confirm reimbursements from insurers are correct.
• Monitor unsettled claims and chase outstanding information or actions from insurers and clients.
• Coordinate with internal and external stakeholders to ensure timely execution of tasks.
• Demonstrate strong interpersonal and presentation skills relevant to claims management.
• Produce monthly claims statistics and maintain up-to-date claims documentation and records.
• Identify process or operational issues within the team or with clients and propose practical solutions.
• Contribute to projects and initiatives that improve departmental efficiency and productivity.

What You Need To Have

• Bachelor’s Degree in any discipline
• Minimum 7 years working experience in General Insurance claims
• Proficiency in reading and writing Simplified/Traditional Chinese is required, as the role requires reviewing and processing claims-related documentation and correspondence from Hong Kong
• Good work ethics with high level of integrity, detailed oriented, compliant and process driven

What Makes You Stand Out

• Have experience in handling Property or Liability Claims processing
• Experienced in training juniors in technical claims processing
• Willing to learn and take on new challenges
• Excellent coordination skills and ability to work with multiple stakeholder
• Ability to understand and read Traditional Chinese and Cantonese speaker

Why Join Our Team

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to providing an inclusive work environment. We aim to attract and retain the best, most qualified people and value colleagues of all backgrounds, without regard to age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.