Hybrid Customer Service Executive | AI-Driven Support

Experian Marketing Services (Malaysia) Sdn Bhd; Kuala Lumpur; Hybrid; MYR 45,000 - 67,000; Full time

Benefits offered by this job

Hybrid work

Bonus plan

Job summary

Experian Marketing Services (Malaysia) Sdn Bhd in Kuala Lumpur is seeking a Customer Service Executive to be a pivotal contact, delivering a positive and seamless experience for customers.

You will handle inquiries across channels, provide accurate information, resolve issues, and follow up on requests. Opportunities to recommend products and services based on customer needs will arise. Strong English communication and teamwork are essential.

Qualifications

• Diploma or higher in a relevant field.
• Minimum 2 years of customer service experience.
• Proficient in MS Office; able to use AI tools.

Responsibilities

• Handle daily customer inquiries via phone and email.
• Provide accurate information and resolve issues and complaints.
• Follow up on customer requests and ensure timely actions.
• Verify customer identities following security procedures.
• Maintain records of interactions and outcomes.
• Collaborate with teammates to deliver a positive experience.

Skills

Customer service

Phone handling

Communication (English)

Team collaboration

Education

Diploma in Business/IT

Tools

MS Office Suite

Job description

Experian Marketing Services (Malaysia) Sdn Bhd in Kuala Lumpur is seeking a Customer Service Executive to be a pivotal contact, delivering a positive and seamless experience for customers.

You will handle inquiries across channels, provide accurate information, resolve issues, and follow up on requests. Opportunities to recommend products and services based on customer needs will arise. Strong English communication and teamwork are essential.