Member Experience & Support Executive

BE INTERNATIONAL MARKETING SDN. BHD.; Kuala Lumpur; On-site; MYR 28,000 - 42,000; Full time

Job summary

BE International Marketing SDN. BHD. in Malaysia is seeking a Customer Service Executive to support members and customers with accurate, timely, and professional assistance. You will apply the company's policies, answer inquiries, and ensure satisfaction and retention.

You will handle inquiries across calls, emails, and tickets, meet SLA targets, collaborate with internal teams, and contribute to member engagement and events while developing communication and problem-solving skills.

Qualifications

• 1–2 years of customer service experience ( MLM/Direct Selling preferred).
• Familiar with ticketing systems, CRM, Salesforce etc.
• Proficient in MS Office application (Words, Excel, PPT).
• Empathy, patience, effective problem-solving skills and negotiation skills.
• Service-oriented with positive mindset.

Responsibilities

• Manage end-to-end handling of customer and member inquiries across multiple channels, ensuring complete resolution from first contact through to closure.
• Handle inbound calls professionally and efficiently, meeting defined service level targets.
• Conduct outbound calls for follow-ups, issue resolution, and member engagement.
• Respond to customer and member emails in a timely, accurate, and professional manner.
• Manage and resolve CSS tickets within established SLAs.
• Provide accurate information on the Company’s marketing plan, policies, and procedures.
• Collaborate with internal departments to ensure efficient issue resolution.
• Support company events, trainings, and member engagement activities when required.
• Undertake ad hoc assignments as directed by management.

Skills

Customer service

Empathy

Patience

Negotiation

Tools

Salesforce

CRM software

MS Office

Ticketing systems

Job description

BE International Marketing SDN. BHD. in Malaysia is seeking a Customer Service Executive to support members and customers with accurate, timely, and professional assistance. You will apply the company's policies, answer inquiries, and ensure satisfaction and retention.

You will handle inquiries across calls, emails, and tickets, meet SLA targets, collaborate with internal teams, and contribute to member engagement and events while developing communication and problem-solving skills.