Client Success & Support Specialist

Experian Group; Kuala Lumpur; On-site; MYR 45,000 - 78,000; Full time

Job summary

Experian Credit Services Singapore is seeking a customer-focused team member to join its Client Services Team in Kuala Lumpur. You will address enquiries and feedback across channels, ensuring solutions meet customer requirements and SLA commitments.

Responsibilities include maintaining accurate customer data in the CRM, qualifying leads, and collaborating with cross-functional teams to support product launches and continuity plans. A background in MNC or financial institutions is desirable.

Qualifications

• Minimum 2 years of experience in customer service.
• Strong sense of client-centricity and ability to connect with diverse client profiles (both B2C and B2B).
• Outstanding interpersonal and communication skills, written and verbal.

Responsibilities

• Provide best-in-class service experience to customers through effective handling of enquiries and feedback in a timely and professional manner within SLA.
• Understand customer requirements, qualify, and generate leads or provide direct product recommendations with cross-functional teams.
• Achieve or exceed hard targets and objectives (e.g., Service Quality Rating).
• Accurate and timely maintenance of customers’ data via our CRM systems.
• Support system upgrades, product launches or Business Continuity Plan (BCP) outside normal hours if required.
• Assist with reports or tasks related to customer service.

Skills

Customer service

Client-centric

Interpersonal skills

Communication skills

Bilingual English & Mandarin

Education

Diploma/Degree in business or relevant studies

Tools

CRM systems

Job description

Experian Credit Services Singapore is seeking a customer-focused team member to join its Client Services Team in Kuala Lumpur. You will address enquiries and feedback across channels, ensuring solutions meet customer requirements and SLA commitments.

Responsibilities include maintaining accurate customer data in the CRM, qualifying leads, and collaborating with cross-functional teams to support product launches and continuity plans. A background in MNC or financial institutions is desirable.